预定经理/副经理 Reservation Manager/Assit.Reservation Manager
6千-7千
停止招聘
发布于 2023-06-19
预定经理/副经理 Reservation Manager/Assit.Reservation Manager
6千-7千
宁波 | 3年以上 | 大专 | 招1人
停止招聘
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职位福利
职位描述

1.       To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.

实现客房销售和收益的最大化,其中以客房促销最为重要。

2.       To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成当班文秘工作,具体包括准备往来文件,文件的归档,发送传真,电子邮件等。

3.       To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.

一直保持积极的销售态度,不错失酒店范围内的任何销售机会。

4.       Develop the reservations and group & tour teams to maximize revenue on every all/enquiry.

发展酒店散客及团队预定团队,并且确保每次的电话查询,保证最大收益。

5.       To ensure a high level of product knowledge of the hotel and the local area.

对本酒店及地区的产品知识具备高度的认识。

6.       To develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.

发展并保持对主要业务来源的高水平沟通,并在必要的时候反馈给收益管理经理 。

7.       To advise the Revenue Manager of any changes or trends relating to business.

将与业务有关的任何趋势变化及时告知收益管理经理。

8.       Ensures all commission requests are handled accurately and timely.

确保佣金需求被正确,及时的跟进。

9.       To ensure all refused business is recorded with reasons for refusal.

确保所有的被拒业务根据原因加以归档。

10.   To ensure that all correspondence has been filed accordingly, with correct and updated information.

确保所有往来文件被及时归档,其信息准确无误。

11.   To adhere to all company credit policies to ensure that all revenue expected will be received.

遵守公司的信用制度并确保所有预期收益能被及时收取。

12.   To adhere to pre-set availability and rate controls.

遵守预先设定的客房供应及房价控制。

13.   To maintain and update guest history and marketing database as laid down in the reservations procedures.

根据预定部相关流程,维护及更新客户资料和营销数据库。

14.   To ensure a high level of customer service is consistently maintained.

持续性地确保高水准的对客服务标准。

15.   To ensure all the reservation input in system are accurate with sufficient back up for     reviewing

确保与预定相关的所有信息输入准确无误,并保证有足够的备份以做检查。

16.   Monitors team member including individual Reservations Sales Agent’s workload and plans the department’s  shifts to best meet business needs.

密切关注员工要求,包括注意预订部每位员工的工作量及员工排班,以最佳状况满足运作需求。

17.   To maintain the working areas clean and tidy at all times.

保持办公区域干净整洁。

18.   To comply with all company policies relating to reservations.

遵守所有公司关于预定部的规定。

19.   To comply with all systems and procedures, as laid down by the Revenue Manager.

遵守由收益管理经理制订的所有有关系统和操作流程的规定。

20.   Quality of reservations belongs to top priorities.

将预定的工作质量永远放在首位。

21.   BRAND STANDARDS have to be strictly followed.

严格遵守品牌服务标准。

22.   To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.

确保员工充分的理解并遵守员工手册内容。

23.   The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要 ,该部门有权更改或补充该职位描述。

24.   Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。


其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:良好
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公司地址
浙江省宁波市北仑区黄山路699号
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人力资源部
人力资源部
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
宁波北仑世茂希尔顿逸林酒店位于宁波市北仑区核心位置, 地理位置优越,距宁波地铁一号线长江路站仅10分钟步行距离,距宁波栎社国际机场45公里。酒店拥有 379 间设施齐全的客房,包括 20 间典雅豪华套房;超过1600平方米的活动和会议空间,9个灵活的会议室可满足不同类型的宴会及高端会议的需求。開全日餐厅及御玺中餐厅为宾客打造卓越不凡的用餐体验。无论是商务出行,或是休闲度假探索当地风情,酒店均可提供各式服务与设施,为宾客提供理想的下榻之所。Hotel located in the central business district of Beilun, hotel offers quick access to tourist attractions and shopping centers. Just a 10 minute walk from the Metro Station (Line 1) and approximately 45 kilometers away from Ningbo Lishe International Airport, DoubleTree by Hilton Ningbo Beilun makes guests feel right at home in our 379 innovatively-designed guest rooms and suites. OPEN restaurant offers a combination of Asian and international cuisine, served all day long. YUXI Chinese restaurant specializes in inventive, yet traditional signature dishes, combining Cantonese specialties with authentic regional culinary traditions. With 1,600 sq. m. of meeting space comprised of 9 event venues, our hotel offers versatility to suit all types of meetings and events.员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有团队成员可在员工餐厅免费用餐。Duty meals per working day will be provided to all team members.2. 免费员工宿舍 Team Member Dormitory酒店为非本地成员提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.3. 全面的社会保险 Social Benefits养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.6. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.7. 团队成员嘉奖 Team Member Awards酒店将定期进行月度优秀成员、年度优秀成员等表彰。We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.8. 团队成员培训 Team Member Training System我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.9. 团队成员活动 Variety of Activities酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Hotel will organize a variety of activities for team members regularly.招聘时间 Interview Time:时间: 上午 9:00-12:00;下午 14:00-17:00Time: 9:00-12:00 am;14:00-17:00 pm交通信息 Transportation Information地铁1号线:长江路站点,下车后B站出口步行约10分钟即可到达。Line-1: Please get off at Changjiang Road Station though Exit-B, then about 10 minutes walking distance to hotel.酒店人力资源部办公室地址 Hotel HR Department Office Address宁波市北仑区黄山路699号宁波北仑世茂希尔顿逸林酒店负二楼人力资源部。Ningbo beilun huangshan road 699, ningbo beilun shimao Hilton doubletree negative human resources department on the second floor.联系电话: 0574-26908602Contact Me: 0574-26908602求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.
浙江省宁波市北仑区黄山路699号
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