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【岗位职责】
1、负责宾客入住、退房手续的办理，准确录入及更新宾客信息，确保操作符合酒店标准流程。
2、热情接待到店宾客，主动提供问询、指引、行李协助等基础服务，及时响应宾客需求。
3、接听及转接总机来电，处理客房预订、取消、变更等事宜，并做好记录与跟进。
4、掌握当日酒店房态及宾客动态，协助处理换房、延住、特殊安排等事项。
5、正确操作前台收银系统，完成账单核对、押金收取、发票开具等工作，确保账目清晰。
6、积极协调客房、餐饮、安保等部门，快速解决宾客投诉及突发问题，提升入住体验。
7、维护前台区域环境整洁，整理各类单据及宣传物料，确保工作场所专业有序。
8、按交接班制度做好信息传递，包括未完成事项、重点宾客需求及注意事项。
【岗位要求】
1、大专及以上学历，专业不限，旅游管理、酒店管理等相关专业优先。
2、工作经验不限，欢迎应届毕业生，有酒店、餐饮、客服等实习或兼职经验者优先考虑。
3、具备良好的服务意识与亲和力，性格开朗，耐心细致，乐于与人沟通。
4、普通话标准，具备基础英语口语能力，能够完成日常接待对话。
5、能熟练操作电脑及常用办公软件，学习能力强，可快速掌握前台系统。
6、形象气质佳，举止得体，具备较强的应变能力及团队协作精神。
7、能够适应轮班工作制，包括夜班、周末及节假日班次。
国际联号工作经历：优先语言能力：英语-一般计算机能力：一般
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酒店业--国际高端酒店/5星级
100-499人
外商独资．外企办事处
宁波北仑世茂希尔顿逸林酒店位于宁波市北仑区核心位置, 地理位置优越，距宁波地铁一号线长江路站仅10分钟步行距离，距宁波栎社国际机场45公里。酒店拥有 379 间设施齐全的客房，包括 20 间典雅豪华套房；超过1600平方米的活动和会议空间，9个灵活的会议室可满足不同类型的宴会及高端会议的需求。開全日餐厅及御玺中餐厅为宾客打造卓越不凡的用餐体验。无论是商务出行，或是休闲度假探索当地风情，酒店均可提供各式服务与设施，为宾客提供理想的下榻之所。Hotel located in the central business district of Beilun, hotel offers quick access to tourist attractions and shopping centers. Just a 10 minute walk from the Metro Station (Line 1) and approximately 45 kilometers away from Ningbo Lishe International Airport, DoubleTree by Hilton Ningbo Beilun makes guests feel right at home in our 379 innovatively-designed guest rooms and suites. OPEN restaurant offers a combination of Asian and international cuisine, served all day long. YUXI Chinese restaurant specializes in inventive, yet traditional signature dishes, combining Cantonese specialties with authentic regional culinary traditions. With 1,600 sq. m. of meeting space comprised of 9 event venues, our hotel offers versatility to suit all types of meetings and events.员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有团队成员可在员工餐厅免费用餐。Duty meals per working day will be provided to all team members.2. 免费员工宿舍 Team Member Dormitory酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.3. 全面的社会保险 Social Benefits养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.6. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.7. 团队成员嘉奖 Team Member Awards酒店将定期进行月度优秀成员、年度优秀成员等表彰。We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.8. 团队成员培训 Team Member Training System我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.9. 团队成员活动 Variety of Activities酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Hotel will organize a variety of activities for team members regularly.招聘时间 Interview Time：时间： 上午 9:00-12:00；下午 14:00-17:00Time： 9:00-12:00 am；14:00-17:00 pm交通信息 Transportation Information地铁1号线：长江路站点，下车后B站出口步行约10分钟即可到达。Line-1: Please get off at Changjiang Road Station though Exit-B, then about 10 minutes walking distance to hotel.酒店人力资源部办公室地址 Hotel HR Department Office Address宁波市北仑区黄山路699号宁波北仑世茂希尔顿逸林酒店负二楼人力资源部。Ningbo beilun huangshan road 699, ningbo beilun shimao Hilton doubletree negative human resources department on the second floor.联系电话： 0574-26908602Contact Me： 0574-26908602求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.
