宾客服务经理 Guest Service Manager
6千-7千
投递简历
发布于 18:41
宾客服务经理 Guest Service Manager
6千-7千
宁波 | 1年以上 | 大专 | 招1人
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职位描述

Specific Job Knowledge, Skill and Ability工作技能技巧要求:

1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.

  1. 能有效的用英语沟通交流。
  2. 2.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.擅长于处理宾客关系,能快速有效的应对各种问题。
  3. 3.Interpersonal skills to provide overall guest satisfaction.以较强的人际交往能力提高客人满意度。
  4.  
  5. Required Qualifications资历要求:
  6. 1.Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
  7. 优越的数据理解性,能对日常营运的数据给予合理恰当的解释。
  8. 2.Thorough organization and supervisory skills proficient in accomplishing the task.组织管理与督导技能。
  9. 3.Ability to work under pressure and deal with stressful situations during busy periods.能在强压下胜任工作。 4.3 or 5 years of related working experience prefered.
  10. 三至五年相关工作经验者优先。
其他要求
语言能力:英语-良好
计算机能力:良好
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公司地址
浙江省宁波市北仑区黄山路699号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国内上市公司
    企业性质
宁波北仑世茂希尔顿逸林酒店位于宁波市北仑区核心位置, 地理位置优越,距宁波地铁一号线长江路站仅10分钟步行距离,距宁波栎社国际机场45公里。酒店拥有 379 间设施齐全的客房,包括 20 间典雅豪华套房;超过1600平方米的活动和会议空间,9个灵活的会议室可满足不同类型的宴会及高端会议的需求。開全日餐厅及御玺中餐厅为宾客打造卓越不凡的用餐体验。无论是商务出行,或是休闲度假探索当地风情,酒店均可提供各式服务与设施,为宾客提供理想的下榻之所。Hotel located in the central business district of Beilun, hotel offers quick access to tourist attractions and shopping centers. Just a 10 minute walk from the Metro Station (Line 1) and approximately 45 kilometers away from Ningbo Lishe International Airport, DoubleTree by Hilton Ningbo Beilun makes guests feel right at home in our 379 innovatively-designed guest rooms and suites. OPEN restaurant offers a combination of Asian and international cuisine, served all day long. YUXI Chinese restaurant specializes in inventive, yet traditional signature dishes, combining Cantonese specialties with authentic regional culinary traditions. With 1,600 sq. m. of meeting space comprised of 9 event venues, our hotel offers versatility to suit all types of meetings and events.员工福利 Benefits for Team Member 1. 免费用餐 Duty Meals所有团队成员可在员工餐厅免费用餐。Duty meals per working day will be provided to all team members.2. 免费员工宿舍 Team Member Dormitory酒店为非本地成员提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.3. 全面的社会保险 Social Benefits养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members.6. 假期福利 Leave Benefits法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.7. 团队成员嘉奖 Team Member Awards酒店将定期进行月度优秀成员、年度优秀成员等表彰。We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.8. 团队成员培训 Team Member Training System我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。In Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.9. 团队成员活动 Variety of Activities酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Hotel will organize a variety of activities for team members regularly.招聘时间 Interview Time:时间: 上午 9:00-12:00;下午 14:00-17:00Time: 9:00-12:00 am;14:00-17:00 pm交通信息 Transportation Information地铁1号线:长江路站点,下车后B站出口步行约10分钟即可到达。Line-1: Please get off at Changjiang Road Station though Exit-B, then about 10 minutes walking distance to hotel.酒店人力资源部办公室地址 Hotel HR Department Office Address宁波市北仑区黄山路699号宁波北仑世茂希尔顿逸林酒店负二楼人力资源部。Ningbo beilun huangshan road 699, ningbo beilun shimao Hilton doubletree negative human resources department on the second floor.联系电话: 0574-26908602Contact Me: 0574-26908602求职请携带近期彩色1寸照片,身份证、相关学历或岗位资质证明原件及复印件Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.
浙江省宁波市北仑区黄山路699号
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