招聘Executive Lounge Supervisor 行政酒廊主管_常州都喜天丽富都长江龙城酒店招聘信息-最佳东方

岗位职责

1. Ensure the daily operations of the Executive Club Floor are performed to the expectations of the hotel and guests. These include guest check-in, check-out, message and facsimile handling, breakfast service, afternoon tea service, cocktail service, boardroom meeting services and any other requests from guests.

确保行政楼层的日常运作与酒店的标准和客人的期望相符。内容包括：客人入住登记，退房，留言，传真递送，早餐服务，下午茶，鸡尾酒，会议室和客人的其它要求。

2. Check to ensure all room assignments for guest arrivals on the Executive Club Floor are according to the reservation requests and that all preparation works are done for each guest arrival; include room assignment, amenities requisition, welcome card preparation for VIPs, room check, check-in folder complete with registration card and key card, and any message or facsimile to be given to guest upon arrival.

检查行政楼层预到客人所分派的房间是遵照客人的预订要求，所有的准备工作在客人预抵前准备好；包括房间分配，贵宾欢迎房卡的准备，房间检查，登记夹里的登记单和房卡，和客人预到前的留言及传真的齐备。

3. Conduct daily briefing and monthly meeting to disseminate any new information pertaining to policies, procedures, training, guest information, promotions and special room promotions.

主持日常会议和月度例会，传达酒店新的政策，程序，培训，客人信息，促销活动和特别房间促销信息。

4. Conduct training, discipline and counselling sessions to ensure all associates are performing their duties according to procedures, and guests are serviced with warm and friendly attitude from all associates.

组织员工培训，训练和指导以确保所有的同事在工作中能按照程序，客人可以感受到我们服务的热诚和友善。

5. Plan monthly duty roster and prepares monthly training plan according to the operational needs of the Executive Club Floor, compiles monthly report to be submitted to Director of Rooms Division .

负责月度排班，根据行政楼层的运作需要安排培训，向房务总监递交月度报告。

6. Oversee and checks the Club Lounge operations to ensure buffet counter presentation and food display is according to the agreed menus set with Executive Chef.

检查行政楼层酒廊运作以确保餐台展示和食品陈列是按照行政总厨的要求。

7. Assist in all Club Lounge operations to ensure prompt guest services and obtain feedback from guests for suggestions for improvement of services.

协助行政楼层酒廊所有的业务运营以确保对客服务的及时性和收集客人的意见反馈以便提高服务。

8. Assist in setup of State Guest House and Hotel Front Office

在安排酒店和酒店前台给予协助。

9. Complete other duties as assigned.

完成其他指派任务。

岗位要求

Education: Tertiary Education

文化程度: 大专

Certification: Front Office or Hospitality related certification

文凭证书: 前厅或相关服务课程

Experience: Minimum 3 years Front Office experience in a supervisory position in an international hotel. Experience in food & beverage is advantageous

工作经验: 在国际酒店前厅主管工作三年以上，有餐饮经验者优先。

Other: Good oral and written English proficiency, possess good interpersonal and guest contacts skills, able to lead and motivate associates to perform to expectations, independent, efficient and able to communicate well with all levels

其他要求：有良好的英语说、写能力，善于与人沟通和有良好的对客沟通技巧，能够领导和激发团队达到预期表现，能独立、高效的与各级别同事保持良好的联系。

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