• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 出国旅游
• 员工生日礼物
• 包吃包住
• 人性化管理

岗位职责
Responsible for cleanliness of all Public Areas during shift, including toilet rooms, Back of the house areas and outside.
1.   当班时保证酒店所有公共区域的清洁工作，包括洗手间，酒店外围周遭的所有公共区域。
Holds briefings with PA attendants and issues cleaning supplies.
2.   召开公共区域服务员简短例会， 发放清洁用品、工具。
Guides and monitors PA attendant work performance.
3.   指导和监督公共区域服务员工作表现。
Trains new and existing staff consistently.
4新员工培训和在职员工培训
Reports and follows up on any maintenance requirements in close co-operation with Engineering department, and ensure that they are remedied promptly.
5同工程部密切合作，汇报并跟踪所有维修工作的进展，以便能迅速及时完成维修任务。
Ensures that staff uses and maintains cleaning equipment and machines in a proper way. Cleaning equipment and machine are to be stored and good working condition.
6保证员工正确使用、保养和收藏清洁工具和设备，并保持它们良好的工作状态。
Ensures that supplies for Public Area are replenished timely and that regulations of the department and hotel are being followed.
7确保公共区域所有补给品能及时补充到位，并遵守部门和酒店的规章制度。
Check all the associates are neat and well presented at all times.
8检查员工的仪容仪表，随时保持整洁。
Proper usage of chemical with minimum wastage.
9员工能够正确使用化学物品， 尽可能减少浪费。
Responsible for strict key control
10负责钥匙的严格管控。
Schedules and supervises the shampoo of carpet /upholstery in public areas.
11计划和监督员工定期清洗公共区域的地毯及其他装饰设施
Inspect the public area regularly during shift.
12当班时定时巡查公共区域。
Ensure the flowers and plants in good conditions, report to Executive Housekeeper if find any problems and inform the supplier to change it in time.
13保证所有的花草树木的良好状态，如发现任何问题须及时报告行政管家并通知供应商更换。
Ensure the PA storeroom is clean and that chemicals and tools are prepared well.
14确保PA仓库干净整洁， 化学清洁用品和工具配备充足良好。
Maintains daily public area logbook, sign out and hand-over to following Shiftleader.
15填写每日公共区域记录本， 下班签离并同下一班领班交接。
Assumes other duties assigned by the Executive Housekeeper.
16完成行政管家分配的其它工作
Prevent and resolve grievances
17避免和调解抱怨
Counsel staff and prevent work related problems
18与员工沟通避免与工作相关的矛盾
Resolve disputes
19解决争端。
Discipline staff when necessary
20约束员工遵守纪律
Check Housekeeping associate’s grooming, personal hygiene and appearance
21检查客房部员工的仪表修饰,个人卫生和形象。
Assist with the preparation of associate duty rosters
22协助准备员工排班表
Assist with associate training and development
23协助进行员工培训和发展。
Provide ongoing advice and support to associate under your supervision
24给予所辖的员工不断的提供建议和帮助
Supervise associate performance
25指导员工工作表现。
Provide one to one instruction to associate members when required
26必要时对员工进行个别面对面指导。
Deliver high quality service to guests
27提供高品质的对客服务
Ensure guest needs and reasonable requests are met
28确保满足客人需求与合理要求。
Seek opportunities to continually improve guest service, by reporting guest comments
29通过收集分析客人的意见,不断提高对客服务质量。
Take appropriate action to resolve guest complaints
30采取恰当方式解决客人的抱怨
Promote the hotel products and services
31促进酒店的产品与服务的销售
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
32熟练掌握产品和服务知识以便于向客人解释和销售服务、设施。
Adhere to the hotel’s security and emergency policies and procedures
33坚持酒店安全紧急制度和处理程序。
Log security incidents and accidents in accordance with hotel requirements
34依照酒店要求记录安全日志和事故记录。
Adhere to hotel cleaning and maintenance programs
35坚持酒店的清洁和养护。
Ensure a high level of cleaning is maintained in your work area
36保持维护所在工作区域的高度整洁。
Carry out other tasks as directed by your supervisors
37完成你上级交待的其它任务。

岗位要求
Education:            Equivalent of High School Graduate preferable    
文化程度:                高中毕业
Certification:        Certificate or working experience
文凭证书:             证书或具有本岗位的工作经验
Experience:            Minimum 2 years to be PA attendant or 1 year PA Shiftleader in Housekeeping department
工作经验:                管家部2年以上公共区域服务员或1年公共区域领班工作经验。
Other：                  
其它：                    
                                               Good supervisor to people and communication abilities
                                               良好的管理及沟通能力
                                               Can speak some English at least can read Event Orders and Housekeeping reports from Delphi & Opra/Fidelio.
                                               能说简单的英文，能读懂管家部电脑操作系统相关文件。

集团简介都喜国际集团在酒店服务业拥有超过65 年的丰富经验。该集团由其名主席Thanpuying Chuanut Piyaoui 女士创建于 1949 年。酒店根据泰国文化和传统精心打造，为所有顾客提供个性化的接待服务，让顾客在都喜享有独一无二的体验都喜天丽酒店及度 假村的灵感来自于 被誉为“人间天堂” 的乌托邦神话。   “天赐礼物”就是指我们的鲜花、艺术和员工，我们利用这些再配以豪华五星级 硬件，使客人有如身处于蘕莱仙境一般 的感受。酒店简介常州都喜天丽富都长江龙城酒店坐落于武进区常州科教城内，是集住宿、餐饮、健身、休闲于一体的全新酒店。毗邻繁华商业街，紧邻沿江高速出口，距离淹城春秋乐园和淹城野生动物园仅10分钟路车程，距离中华恐龙园约30分钟车程。 酒店拥有230间风格雅致时尚的客房，宾客可通过落地窗欣赏城市景致。1间无柱式宴会厅和5间设计别致的多功能厅总面积达2500平米，可同时容纳1200人用餐，经验丰富的专业宴会管理团队将关注每一个活动细节，确保宴会活动圆满成功。 闻名遐迩的天香楼中餐厅共设有15间豪华包厢，主营淮扬菜、川菜、粤菜菜肴等，开放式自助餐厅将为宾客带来经典泰国美味佳肴。天丽阁行政酒廊独具优雅景观，提供各类尊享礼遇，为宾客的商务或家庭之旅提供更为便捷的私人服务。同时酒店配备健身中心、棋牌室，影音室等综合设施，是您休闲娱乐放松的好去处。 常州都喜天丽富都长江龙城酒店由都喜富都酒店管理有限公司管理和运营。都喜富都酒店管理有限公司由亚洲领先的酒店集团都喜国际与常州侨裕控股集团旗下的富都酒店投资管理有限公司强强合作,将充分发挥双方在各自酒店领域内的品牌、资源和服务的专业化优势，一流的设施，无微不至的服务，传递独一无二的泰国独特的魅力和文化。 常州侨裕控股集团旗下的富都酒店投资管理有限公司，常州酒店业的龙头企业，富都品牌秉承着集团“做精做强房产酒店业”的经营方针，“诚信、勤俭、开拓、创新”的企业精神，致力打造卓越的个性化服务理念，成为高层次、高品位酒店的领跑者。