工作职责:
1. Work with the associates in every endeavour to achieve and exceed the food and beverage revenue budget within costs and expenses limit.
竭尽全力协同员工完成餐厅的营业预算及将成本控制在最有效的计划内
2. Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
协助确保餐饮部运作符合其酒店策略,适当执行酒店规章。
3. Oversees the preparation and update of individual Departmental Operations Manuals.
监督部门营运手册的准备和更新工作。
4. Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
5. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。
6. Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
不断寻求市场和公关方面的机会以加强关注力并最终带来生意。
7. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
8. Spends time at during peak periods to ensure that they are managed well by the respective employees and meal to the fullest expectations.
在餐厅区域花时间巡视(高峰时段)以确保员工很好地管理区域并使每位宾客的用餐达到满意度。
9. Direct, supervise, roster and discipline the outlet associates to work together in accordance to the hotel’ s policy and standard procedures to service the patronising guests to their maximum satisfaction.
指导、监督、协助团队同事一起工作,按照酒店的政策和标准程序服务客人,让客人更加满意
10. Control the food and beverage quality and quantity of the outlet in accordance to the hotel standard.
使用有效的管理部门的食品、饮品的标准及数量,标准与酒店的标准一致。
11. Maintain the cleanliness of the outlet and ensure wear and tear being serviced and updated at all the times.
保持餐厅在营业时间里的整体清洁卫生始终处于良好状态。
12. Recruit outlet associates per operational needs within the set budget, and plan and personally conduct frequent training to associates to ensure maximum and constant progress in associates’ job knowledge and working skills and loyalty to the hotel.
预期招聘员工,每项操作需要设置预算、计划和个人进行频繁的培训,确保较大限度同事和不断提高员工的工作技能和知识,以及培养员工对酒店 忠诚度 。
13. Actively anticipate the outlet promotions by taking initiative to come up with suggestions, follow up per tasks assigned to ensure all promotions planned are conducted in a successful manner.
制定预期促销方案,积极采取主动,提出建议,跟进每项促销任务,以确保所有的促销计划以一个成功的方式进行。
14. Lead the outlet associates by personally conduct sales activities by recommending food and beverages, suggesting alternative food and beverage options in the hotel, taking orders and etc. to maximise average checks.
依靠在餐厅的销售活动如给予客人销售建议,销售选择,点单等协助经理-----达到人均消费
15. Monitor closely and control the outlet’ s food and beverage costs, expenses, staffing in the most cost effective manner.
积极的控制餐饮成本,费用及人力资本以到达标准
16. Complete other duties as assigned.
完成其他分配的工作任务
岗位要求:
Education: High School graduate (hotel school, university preferable).
文化程度: 大专(酒店管理院校,本科优先)
Certification: Leadership Training Certificate, Train the Trainer Certificate, Supervisory Training Certificate
文凭证书: 领导力培训、培训师的证书、管理能力的培训
Experience: Minimum 5 years of experience in the same field with minimum 2 years as assist outlet manager
工作经验: 至少5年同等酒店的工作经历及2年餐厅副经理工作经历
Other: Dynamic, outgoing, pleasant personality, Fluent in speaking English and Mandarin
其它要求: 活泼,外向,性格开朗,流利的英语和普通话
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