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· Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.
为客人提供快速热情的餐饮服务,根据设定的标准确保餐饮外观的质量。
· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难,客人意见和其它相关信息。
· Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled
参加和参与计划好的培训课程。
· Prepares for service by ensuring:
确保部门的以下各项工作就绪为客人提供服务:
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Flatware is polished
擦亮餐具
o China is clean
清洁瓷器
o Waiter stations are prepared
准备好服务台
o Cutlery is placed for buffet and table service
摆放好自助餐桌上的餐具
o Tables are set
摆设好餐台
o Reservations are read and familiarized
阅读并熟悉预订
o Special occasions are ready
准备好特别活动
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring:
高效的提供服务:
o Guests are greeted and seated
迎宾并安排客人就坐
o Daily specials are explained and upsold
说明并推销每日特价
o Food orders are processed accurately
准确的下餐单
o Trays and tray jacks are effectively used
有效的利用托盘和托盘架
o Food orders are taken quickly
快速的为客人写餐单
o Payment methods are handled accurately
确的处理付款方法
o Working areas are cleaned and re-set quickly
快速的清洁工作区和重新布置
o Bar is clean
清洁的酒吧
o Used ashtrays are regularly cleaned
定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
与客人谈论有关的餐饮产品
· Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务:
o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
o Promoting and selling cocktails to guests
向客人推销鸡尾酒
o Making and presenting cocktails
调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。
· Food and beverage stock is stored in relation to hotel procedures
按照酒店的规定存储餐饮存货。
· Performs related duties and special projects as assigned
承担相关的职责和安排的特别项目。
实习时间:2022年1月~2022年5月
海口西海岸假日于2016年5月份开业,酒店五楼至十八楼拥有200间配有观海阳台的客房,五楼为酒店健身中心及室外泳池,三楼为中餐厅海岸公馆-利苑,大宴会厅可分为一楼瑞吉厅及二楼龙凤厅,最多可容纳600人,全日营业的海韵全日餐厅及大堂吧位于酒店一楼。 海口西海岸假日酒店由海南国际嵩山旅业实业有限公司投资兴建,由国际顶级酒店管理公司“洲际酒店集团”进行国际管理,并授权“洲际”旗下的一线品牌“假日酒店”(英文名"holiday Inn)洲际®酒店集团在全球100多个国家经营着4,900余家酒店,假日酒店及度假村品牌就隶属于洲际酒店集团旗下。加入我们的团队之后,您还将享有这家成功的全球酒店集团带来的众多机遇。何不选择加入我们,在工作中尽炫自我? 访问下列网址,立即了解更多关于加入我们团队的信息 www.ihgjobs.cn / www.ihgjobs.hk / www.ihgjobs.tw