招聘前台主管 Front Desk Supervisor_南京凯宾斯基酒店招聘信息-最佳东方

Plan and supervise the day to day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.

计划和监督接待处与客人的到达和离开有关的日常运作，包括客房销售、贵宾、团队和工作人员的客房分配以及客房登记。

Coordinates and monitors the work of direct subordinates and verifies that all receptionists are well groomed in order to ensure clients’ satisfaction and adherence to service standards.

协调和监督直接下属的工作，并确认所有前台员工都经过良好的培训，以确保客户满意并遵守服务标准。

Carry out training for new employees and on the job training. Motivates staff to bring about excellent performance.

对新员工进行培训和在职培训。激励员工实现卓越绩效。

Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests. Follow up when necessary.

以礼貌和高效的方式处理客人的要求和投诉，必要时向相关工作人员提供进一步的信息，以确保客户满意，并保存所有客人的投诉记录。必要时跟进。

Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.

与各部门保持联络和协调，确保所有有关客人的信息准确无误，如价格、房间类型、账单、客人要求，并监督以有效的方式满足客人的具体要求。

Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.

了解酒店产品和服务，以及客人可能有任何兴趣的旅游和商务旅行信息。

Constant training of subordinates.

持续培训前台员工。

Supervise all cashier work of subordinates.

主管前台员工的所有出纳工作。

Update all on loyalty programme.

更新忠诚度计划。

At the end of shift, do handover reporting guest complaints, unusual situations and incidents that need follow up, to ensure efficiency in the operation.

下班后，做好交接工作，报告客人投诉、异常情况和需要跟进的事件，确保工作效率。

Accomplish a set of administrative duties such as briefing, producing, reviewing and writing reports and other specific duties related to the job function.

完成领导和参加会议、撰写报告和备忘录等与工作职能相关的具体行政职责。

Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

根据主管或经理的指示，完成随时分配的任何其他职责。

Additional responsibilities and tasks can be added at any time according to the needs of business and of the hotel.

根据业务和酒店的需要，随时可以增加额外的职责和任务。

Hotel Introduction酒店介绍Kempinski Hotel Nanjing, a new generation Kempinski Hotel featuring 336 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Freda restaurant, Lobby Lounge and an unique outdoor garden as well as 1200 sqm of banquet room & 4 function meeting rooms.南京凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备336间/套客房，设有5个风格迥异的餐厅：全日餐厅、中餐厅、德国餐厅、大堂吧以及独一无二的空中户外花园。酒店同时拥有1200平米大宴会厅及4个多功能会议厅。 Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠