• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 技能培训
• 员工生日礼物
• 节日礼物

Direct front office operation such as checking in, checking out and providing guest
assistance whilst ensuring compliance with all front office policies, procedures, standards and focus on guest’s satisfaction and needs.
直接负责前厅部的工作，如入住、退房和为客人提供协助，同时确保遵守前厅部的所有政策、程序、标准，并关注客人的满意度和需求。

Participate in the development, implementation and review of the policies, procedures, practices and standards.
参与政策、程序、惯例和标准的制定、实施和评审。
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
选择、培训、发展、安排和管理直接下属的绩效，以确保前厅业务的高效运行。


Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
通过控制房间库存，小组封锁，打包，增加销售，最大化酒店收入。

Maintain high visibility during peak period in order to ensure smooth running of
operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction.在高峰时段保持高知名度，确保运营顺畅，促进良好的公共关系，采取纠正措施，处理客户投诉，确保客户满意。

Greet VIP guests upon their arrival and escort them to their room. Establish good rapport
and offer assistance for the duration of their stay.
当贵宾到达时，欢迎他们并护送他们到房间。建立良好的关系，并在他们逗留期间提供帮助

Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
协调前厅部与行政办公室、客房部、市场销售部、工程部和保安部等各部门的工作，确保所有客人在安全的环境中，按照凯宾斯基的标准，从客人到达酒店到离开酒店，都能得到友好和体贴的服务。

Identify training needs, plans training activities and oversee their implementation for
all front office sections.  Follows up to ensure compliance and efficiency of training activities.
确定培训需求，计划培训活动并监督所有前厅部门的实施。跟踪以确保培训活动的合规性和有效性。

Assist in the preparation of the annual budget and manning guide and manage within budgetary guidelines. 
协助编制公司年度预算，并指导和管理公司内部人员配备, 预算指导方针。

Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
了解所有紧急情况，酒店促销活动，产品知识，VIP到达，即将到来的活动，并向直接下属汇报相关情况，以便前厅部员工能够回答客人的要求和问题。

Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.  
完成领导和参加会议、撰写报告和备忘录等与工作职能相关的具体行政职责。

Hotel Introduction酒店介绍Kempinski Hotel Nanjing, a new generation Kempinski Hotel featuring 336 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Freda restaurant, Lobby Lounge and an unique outdoor garden as well as 1200 sqm of banquet room & 4 function meeting rooms.南京凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备336间/套客房，设有5个风格迥异的餐厅：全日餐厅、中餐厅、德国餐厅、大堂吧以及独一无二的空中户外花园。酒店同时拥有1200平米大宴会厅及4个多功能会议厅。 Our Culture 我们的文化                  Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠