Responsible for supervising and checking the reception service of the floor rooms under my jurisdiction, ensuring the normal and smooth reception of the rooms.
负责对所辖楼层客房的接待服务工作实行督导、检查,保证客房接待的正常、顺利进行。
Organized and deployed manpower according to specific reception tasks. For VIP reception, assist the team to master the layout specifications and requirements.
根据具体的接待任务,组织、调配人力。对VIP接待,协助班组掌握布置规格和要求。
Make daily inspection of room layout, cleaning and sanitation, and maintain normal and stable service quality.
每天巡视客房布置、清洁卫生、服务质量保持正常稳定水平。
Summarized and verified the room status, and provided accurate room status report to the front desk in time.
汇总核实客房状况,及时向前台提供准确的客房状况报表。
Regularly maintain the facilities and equipment in the guest room to ensure that the facilities in the room are in good condition and the materials are complete; Timely repair of any damage or failure found. Propose equipment update and layout update plan. Master the daily replacement of linen and room supplies consumption.
对客房设施设备进行定期保养,保证房内设施完好,物资齐全完备;发现损坏或故障及时保修。提出设备更新、布置更新计划。掌握号各班组日常更换的布草及客房用品的消耗情况。
Proactively contact guests and accompanying personnel to understand guests' characteristics and requirements.
主动接触客人及陪同人员,了解客人特点和要求。
Offer to help solve guests requests or problems that cannot be handled by the shift team.
对班组处理不了的客人要求或疑难问题,主动帮助解决或帮助联络。
Responsible for the daily administrative management of each shift. Conduct statistical evaluation on employees' work attitude, labor discipline and work quality.
负责所属各班组的日常行政管理工作。对员工的工作态度、劳动纪律和工作质量进行统计考评。
Hotel Introduction酒店介绍Kempinski Hotel Nanjing, a new generation Kempinski Hotel featuring 336 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Freda restaurant, Lobby Lounge and an unique outdoor garden as well as 1200 sqm of banquet room & 4 function meeting rooms.南京凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备336间/套客房,设有5个风格迥异的餐厅:全日餐厅、中餐厅、德国餐厅、大堂吧以及独一无二的空中户外花园。酒店同时拥有1200平米大宴会厅及4个多功能会议厅。 Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠