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Actively collect feedback from customers and service staff during the service period.
在服务期间积极收集客人及服务人员的反馈。
Discuss with manager and agree on how to improve customer service and take action accordingly.
与经理商讨,并就如何改进对客服务达成共识并采取相应的行动。
Responds positively to guest complaints and Suggestions and assists the restaurant manager in handling the incident.
以积极的态度从客人的投诉和建议,并在协助餐厅经理处理事件的过程中吸取经验。
Ensure that all guest requests and needs are communicated efficiently and accurately during service hours.
在服务时间确保高效准确的传达客人的任何要求及需要。
Familiar with the service standard of the department, can clearly explain the service standard to other employees.
熟悉部门服务标准,可以清楚的向其他员工解释服务标准。
Ability to evaluate the performance of other employees in accordance with service standards.
能够按照服务标准对其他员工的表现进行评估,能够按照服务标准对其他员工的表现进行评估。
To assign, assign, perform routine work and authorize the operation of the restaurant.
分配,指派, 日常工作,授权餐厅的经营活动。
Make sure to review before the end of each shift and hand over to the next shift to maintain a deep understanding of the skills and knowledge of the job.
确认在每个班次结束前做好回顾,并且与下一个班次做好交接,保持对本职工作技能知识的深入了解。
Be able to make revenue and cost budget, comply with the hotel's financial system and control the cost without violating the service standard.
能够作出收入及成本预算,遵守酒店的各项财务制度,在不违反服务标准的前提下控制成本。
Assist to develop and implement the department orientation plan.
协助制定并执行部门入职培训计划。
Hotel Introduction酒店介绍Kempinski Hotel Nanjing, a new generation Kempinski Hotel featuring 336 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Freda restaurant, Lobby Lounge and an unique outdoor garden as well as 1200 sqm of banquet room & 4 function meeting rooms.南京凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备336间/套客房,设有5个风格迥异的餐厅:全日餐厅、中餐厅、德国餐厅、大堂吧以及独一无二的空中户外花园。酒店同时拥有1200平米大宴会厅及4个多功能会议厅。 Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠