招聘礼宾员 Concierge_南京凯宾斯基酒店招聘信息-最佳东方

Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.

欢迎客人在抵达时以友好和关怀的方式按照凯宾斯基标准，并协助他们以高效和及时的方式将行李送至客房，以确保客人满意。

Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.

护送客人到他们的房间。第一次来宾，解释酒店服务。在客房内，提供设施的进一步说明，以确保客人在逗留期间的舒适。对于普通客人，如果合适，保持友好和关怀的对话。

Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests

及时了解酒店产品和服务以及可能对我们的客人有任何兴趣的旅游和商务旅行信息。

Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.

以礼貌有效的方式处理客人的要求; 如有需要，请向相关员工提出要求，以确保客户满意。必要时跟进。

Collect luggage from guest rooms and keep them in a secure area until guest departure.

从客房收集行李并将其保存在安全区域，直至客人离开。

Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.

保持大堂入口区域的可见度，并在看到他们自己携带行李时为他们提供帮助。

Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care.

根据要求，客人的行李寄存在行李寄存室。小心处理所有行李。

Maintain cleanliness and tidiness of luggage storage room.

保持行李储藏室的清洁和整洁。

Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.

任何其他职责，可根据其主管或经理的指示不时分配给他们。

Hotel Introduction酒店介绍Kempinski Hotel Nanjing, a new generation Kempinski Hotel featuring 336 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Freda restaurant, Lobby Lounge and an unique outdoor garden as well as 1200 sqm of banquet room & 4 function meeting rooms.南京凯宾斯基酒店，全新一代的凯宾斯基酒店，酒店配备336间/套客房，设有5个风格迥异的餐厅：全日餐厅、中餐厅、德国餐厅、大堂吧以及独一无二的空中户外花园。酒店同时拥有1200平米大宴会厅及4个多功能会议厅。 Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠