JOB DESCRIPTION 岗位职责
1. First point of contact for all computer related issues within the hotel.
酒店内所有与电脑相关的问题的第一联系人。
2. Solve technical or operational problems as reported by the users.
解决用户反映的技术或操作问题。
3. Ensure that equipment is in proper working order and application performance is
optimized.确保设备处于正常工作状态,优化应用性能。
4. Ensure that all 24/7 systems (i.e. front office, point of sale, email and internet) are monitored and that technical service is available any time.
确保所有系统(即前厅、营业点、电子邮件和互联网)在7天24小时都受到监控,随时提供技术服务。
5. Ensure that backups are performed and checked on a regular basis.
确保定期执行和检查备份。
6. Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.
确保酒店网络、系统和数据免受不必要的入侵,并符合凯宾斯基标准和法律规定。
7. Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems.
确保所有主要业务领域的IT应急系统都处于适当的工作状态,并对员工进行转换和使用这些应急系统的培训。
8. Follow Kempinski policies as they relate to the security and operation of the computer
systems.遵循凯宾斯基有关计算机系统安全和操作的政策。
9. Ensure that the IT organizational requirements for legal, data protection and PCI
compliance are in place.确保IT组织对法律、数据保护和PCI遵从性的要求到位。
10. Update all computer systems with the latest security patches to minimize internal and
external access security risks.使用最新的安全修补程式更新所有电脑系统,以减低内部及外部访问的安全风险。
11. Train and maintain back-up staff for each server-based application.
为每个基于服务器的应用程序培训和维护后备人员。
12. Ensure first level support backup is in place for all systems and network.
确保所有系统和网络都有一级支持备份。
13. In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies.
与其他部门总监合作,设计和实施新的基于计算机的程序,以提高盈利能力,运营和工作效率。
14. Coordinate the installation of all new applications or upgrades of existing applications.
协调所有新应用程序的安装或现有应用程序的升级。
15. Coordinate and review all new software development specific to the hotel, in accordance to
Kempinski policies and standards.根据凯宾斯基的政策和标准,协调和审查酒店的所有新软件开发。
16. Implement all corporate IT related policies and procedures and carry out an annual self
audit.执行公司所有与IT相关的政策和程序,并进行年度自我审核。
17. Provide advice to better expedite access and to improve the use of information in the
Hotel.提供建议,以更好地加快访问和改善酒店信息的使用。
18. Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software.
接受集团IT部门的指导,因为它涉及到计算机技术硬件和软件的技术操作。
19. Communicate status, risks and opportunities as it relates to IT to Corporate & Regional IT, General Manager and Hotel Management.
与集团和区域的IT、总经理和酒店管理层沟通IT的现状、风险和机遇。
20. Responsible for communication with computer vendors and Kempinski Corporate IT Department.
负责与计算机供应商和凯宾斯基集团IT部门的沟通。
21. Responsible for timely preparation and submission of all IT budgets.
负责及时编制和提交所有IT预算。
22. Responsible for the management and control of all IT budgets according to an agreed plan
and budget.根据商定的计划和预算,负责管理和控制所有IT预算。
23. Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT.
确保与部门总监一起为IT支持的所有业务部门建立和测试业务连续性计划。
24. Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
在部门内最大限度地提高员工的工作效率和士气,并始终遵守酒店的规章制度。
25. Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
根据不同的业务水平安排员工,以最大限度地提高生产力和降低工资成本。
26. Select and recruit suitable employees for the department using prescribed set of policies and procedures.
根据规定的政策和程序,为部门挑选和招聘合适的员工。
27. Identify employees with potential for promotion and/or transfer and makes appropriate development plans for him/her together Director of People Services.
确定有晋升和/或调动潜力的员工,并与部门总监一起制定适当的发展计划。
28. Work within all pre-set budgetary limits.
在制定的预算范围内开展工作。
29. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
根据业务和酒店的需要,随时可以增加额外的职责和任务。
JOB PROFILE 岗位要求
1、 EXPERIENCE 工作经验
Preferably, combination of a company area or regional position involved with Hotel systems configuration and administration and working knowledge in service industry operations, managerial and international experience. Any combination equivalent to experience that provides the required skill and knowledge is qualifying. Minimum of 10 years experience in IT and the hospitality industry.
理想情况下,应聘者应具备公司区域或地区职位的相关经验,涉及酒店系统配置与管理,并且熟悉服务行业运营、管理以及具备国际经验。任何等同于上述经验且能提供所需技能和知识的组合均符合要求。至少有 10 年的 IT 行业和酒店业工作经验。
2、 LANGUAGE 语言要求
Ability to work and communicate in a multinational environment:
在多国环境中工作和交流的能力:
English – excellent oral and written skills
英语——出色的口语和书面表达能力
Additional language – beneficial dependent on region
额外语言——视所在地区而定,对其有益性有影响
3、COMPETENCIES 职位要求
Planning & organizational skills
规划与组织能力后续行动
Follow-up
跟进
Customer focus
以客户为中心
Interpersonal and intercultural skills
人际交往及跨文化沟通能力
Excellent communication and listening skills
出色的沟通与倾听能力
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Hotel Introduction酒店介绍Kempinski Hotel Nanjing, a new generation Kempinski Hotel featuring 336 rooms & suites, The culinary variety of the hotel offers 5 Food & Beverage outlets including an all-day-dining, Chinese Restaurant, Freda restaurant, Lobby Lounge and an unique outdoor garden as well as 1200 sqm of banquet room & 4 function meeting rooms.南京凯宾斯基酒店,全新一代的凯宾斯基酒店,酒店配备336间/套客房,设有5个风格迥异的餐厅:全日餐厅、中餐厅、德国餐厅、大堂吧以及独一无二的空中户外花园。酒店同时拥有1200平米大宴会厅及4个多功能会议厅。 Our Culture 我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来,我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑,我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤,各界名流在我们为其创造的静谧世界中尽享安宁,为所有旅客打造一段一生一次,永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁? We are我们PEOPLE ORIENTED以人为本 STRAIGHTFORWARD坦诚直率 ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS 创造新传统 PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利 Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠