岗位职责
responsibility
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
1. Assist the senior management of the hotel and the operation of the whole hotel to collect the problem information in the process of customer service.
2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
2. Under the direct leadership of the front office manager, the assistant manager is responsible for the normal operation of the hotel during the shift.
3.要负责处理宾客的问题和投诉。
3. Be responsible for handling guest problems and complaints.
4.要负责重要宾客的迎领工作。
4. Be responsible for the reception and reception of important guests.
5.进行整个酒店的安全和日常的设备检查工作。
5. Carry out safety and daily equipment inspection of the whole hotel.
6.解决当班期间发生的安全问题。
6. Resolve safety issues during shift.
7.向其它班次协调交班记录上需要沟通的事项。
7. Coordinate with other shifts what needs to be communicated on the shift record.
岗位要求Post requirements
1.大专以上学历,有同岗位工作经验。
1. College degree or above, with working experience in the same position.
2.服务形象气质佳,熟悉电脑操作。
2. Good service image and temperament, familiar with computer operation.
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际,具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
3. Dignified appearance, love hotel work, study business, quick response, good communication, with good management and coordination ability, can play a good role in management, leadership and supervision.
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
4. Pay attention to details, work with a sense of responsibility, dare to take responsibility, and have strong executive ability.
5.有上进心和良好的学习能力和抗压能力。
5. Self-motivated, good learning ability and able to work under pressure.
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