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岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理;
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益;
4、熟练前台各项专业业务和技能,搞好对客服务;
5、熟练掌握酒店内信息,提供准确的问讯服务;
6、负责为下榻酒店的宾客办理入住登记手续;
7、负责客房钥匙的管理和发放工作并严格遵守验证制度;
8、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、大专以上文化程度,可进行基本英语会话;
2、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3、通晓酒店各项对客政策、设施设备及服务种类以及前台工作程度和规范。
长春华阳大酒店,地处于绿园区中心的景阳大路与西环城路交汇处。酒店交通十分便利,紧邻西客站、毗邻一汽大众和中国北方汽贸城。从酒店驾车至长春龙嘉国际机场仅50分钟车程。 Huayang Hotel Changchun is conveniently located at the junction of Jingyang Road andWest Ring Road right in the center of Luyuan District. The hotel is close to the West Railway Station and adjacent to First Automotive Works of Volkswagen and the NorthChina Automobile Trade City. The hotel is only a 50- minute drive from the ChangchunLongjia lnternational Airport and 15- minute from the West Railway Station Transfersavailable on request. 140间宽敞、现代的客房及套房,配有技术级的设施、床上用品、沐浴设施,为宾客营造温暖舒适的环境及真正奢华的体验。140 spacious and contemporary guest rooms and suites, characterized by warm soothing state of the art amenities bed linens and bath accessories ensuring a truly luxury experience.酒店拥有三种风格各异的餐厅,保拉纳啤酒坊、维也纳咖啡厅、润阳阁中餐厅,把典雅高贵的设计、创新的待客之道、触动五官的感觉及体贴挚诚的服务完美结合,呈现客人眼前。The hotel comprises Paulaner Bräuhaus, Cafe Vienna, Glorious Palace. To bring a culture of elegant design with a creative way of serving our guests.会议中心设有500平方米大宴会厅、1间贵宾接待室及6间会议室。The Conference Center features a 500 sqm Ballroom ,1VIP Reception, 6Meeting Rooms and 1 cinema with 20 seats.酒店设有健身中心、25米长室内空中游泳池、蒸气浴和桑拿、按摩等设施。Fitness Center 25m indoor Sky Swimming Pool,Steam Bath and Sauna,Mawwage.如果您充满激情,满怀信心,请加入长春华阳大酒店,在我们提供的舞台上,尽情展现才华,成就梦想吧!Should you be enthusiastic, courteous,and frankShould you like to serve and help with pleasureShould you believe in consistent quality and heartfelt hospitalityYou are welcomed to join us!地 ??址: 吉林省长春市绿园区景阳大路3988号邮政编码: 130062联系方式: +86(431)88450000邮 ? ? ? 箱 : angela.li@huayanghotelchangchun.comAddress : No.3988Jingyang Road,130062,Changchun City,Jilin ProvinceContact No.: +86(431)88450000E-mail : hr@steigenbergerchangchun.com.cn