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岗位职责
1.接受线上、线下客户对酒店的预订需求,并予以妥善解决。
2.接听客户对酒店等产品信息的咨询电话,予以解答并作好相关记录。
3.熟悉处理房间预订的程序,给宾客提供给最新和最准确的房况信息。
4.落实“预订未到宾客”的名单和每日团队取消情况。
岗位要求
1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神;
2.有一定的沟通能力,口齿清晰、开朗自信,有较强的语言表达能力和人际沟通能力;
3.大专以上学历,普通话标准,谈吐礼貌,声音甜美;
4.熟练掌握基本办公软件操作,中英文打字熟练;
5.具有星级酒店、中介、房产等相关工作经验者优先;
6.具有优良的服务意识和敬业精神,能够适应翻班制。
长春华阳大酒店,地处于绿园区中心的景阳大路与西环城路交汇处。酒店交通十分便利,紧邻西客站、毗邻一汽大众和中国北方汽贸城。从酒店驾车至长春龙嘉国际机场仅50分钟车程。 Huayang Hotel Changchun is conveniently located at the junction of Jingyang Road andWest Ring Road right in the center of Luyuan District. The hotel is close to the West Railway Station and adjacent to First Automotive Works of Volkswagen and the NorthChina Automobile Trade City. The hotel is only a 50- minute drive from the ChangchunLongjia lnternational Airport and 15- minute from the West Railway Station Transfersavailable on request. 140间宽敞、现代的客房及套房,配有技术级的设施、床上用品、沐浴设施,为宾客营造温暖舒适的环境及真正奢华的体验。140 spacious and contemporary guest rooms and suites, characterized by warm soothing state of the art amenities bed linens and bath accessories ensuring a truly luxury experience.酒店拥有三种风格各异的餐厅,保拉纳啤酒坊、维也纳咖啡厅、润阳阁中餐厅,把典雅高贵的设计、创新的待客之道、触动五官的感觉及体贴挚诚的服务完美结合,呈现客人眼前。The hotel comprises Paulaner Bräuhaus, Cafe Vienna, Glorious Palace. To bring a culture of elegant design with a creative way of serving our guests.会议中心设有500平方米大宴会厅、1间贵宾接待室及6间会议室。The Conference Center features a 500 sqm Ballroom ,1VIP Reception, 6Meeting Rooms and 1 cinema with 20 seats.酒店设有健身中心、25米长室内空中游泳池、蒸气浴和桑拿、按摩等设施。Fitness Center 25m indoor Sky Swimming Pool,Steam Bath and Sauna,Mawwage.如果您充满激情,满怀信心,请加入长春华阳大酒店,在我们提供的舞台上,尽情展现才华,成就梦想吧!Should you be enthusiastic, courteous,and frankShould you like to serve and help with pleasureShould you believe in consistent quality and heartfelt hospitalityYou are welcomed to join us!地 ??址: 吉林省长春市绿园区景阳大路3988号邮政编码: 130062联系方式: +86(431)88450000邮 ? ? ? 箱 : angela.li@huayanghotelchangchun.comAddress : No.3988Jingyang Road,130062,Changchun City,Jilin ProvinceContact No.: +86(431)88450000E-mail : hr@steigenbergerchangchun.com.cn