1.熟悉酒店布局并记下护送客人的最佳路线。
2.主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。
3.保持令人愉悦的态度并专心接待每位到来的客人。
4.为来店和离店的客人开关汽车及出租车门。
5.向客人提供服务和引导。
6.向客人提供关于酒店的设施和服务的信息。
1.Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
2.Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked .
3.Maintain a willingness to please attitude and give undivided attention to any approaching guest.
4.Assist arriving and departing guests by opening and closing car and taxi doors.
5.Provide guest services and guidance.
6.Provide information to guests about the hotel facilities and services.
水月周庄铂尔曼酒店是一家由法国雅高集团管理的国际五星级标准商务、会展及度假型酒店,坐落于中国最美水乡 -- 周庄,将中国江南的柔美与法国铂尔曼的优雅气息结合为一体,其建筑结合现代艺术,并与周围湖水和水乡古镇融为一体。酒店拥有173间客房和800平方米无柱式宴会厅、健身房和室内泳池。另设2个餐厅,2个酒吧及会议设施。酒店距上海虹桥机场及虹桥火车站仅50公里,距苏州工业园区仅18公里,为商务、会展及休闲度假游客入住提供了一个舒适及具有法式艺术气息的场所。Pullman Zhouzhuang is an international luxury upscale hotel, situated in the most beautiful China water town – Zhouzhuang. The hotel is managed by AccorHotels, it concentrates on business, exhibition and leisure customers. It combines the Southern Yangtze River's tender beauty with French elegance. Interspersed with modern architecture, the hotel is integrated with the surrounded lake and ancient water town. The hotel has 173 rooms, gym and indoor swimming pool. It has 2 restaurants, 2 bars and meeting facilities including an 800sqm pillar-less grand ballroom. Pullman Zhouzhuang is just 50 km away from Hongqiao Airport / Hongqiao Railway Station, and 18 km away from Suzhou Industry Park.