• 人性化管理
• 管理规范
• 技能培训
• 岗位晋升
• 五险一金
• 环境优美
• 包吃包住
• 带薪年假
• 节日礼物
• 员工生日礼物

 
• 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
• 遵守开始营业和结束营业的程序。
• 遵守规定的结账程序。
• 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。
• 激励在岗员工为客人提供卓越的服务。
• 在餐厅制定和执行餐饮产品促销活动日历。
• 和上级领导一起进行人力规划和管理需求。
• 与厨师和西餐厅经理交流意见和客人的建议从而反应当前客人的情况。
• 善于预测市场的变化情况，并在必要时审评运营工作。
• 管理顾客数据库并有效的加以使用。
• 运用有创意的方法来激励、鼓舞团队成员为宾客提供独特的体验。
• 抽时间与宾客进行互动，获取反馈，了解员工提升宾客满意度的渠道。
• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual.
• Adhere to opening and closing procedures.
• Adhere to bill paying procedures.
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up selling certain products; etc.
• Encourage and motivate staff to provide optimum service during all shifts.
• Develop and implement Food and Beverage Promotion Calendar and products in restaurant.
• Works with Director of Food and Beverage with manpower planning and management.
• Share recommendations and guest comments to Chef and ADD Manager to reflect current customer profile.
• Anticipate market changes and review operations when necessary
• Manage customer database and utilize effectively.
• Encourage and inspire team members to provide guests distinct experience in creative ways.
• Cross check guests through evaluations and comments get the feedback, know how to improve guest satisfactions.

水月周庄铂尔曼酒店是一家由法国雅高集团管理的国际五星级标准商务、会展及度假型酒店，坐落于中国最美水乡 -- 周庄，将中国江南的柔美与法国铂尔曼的优雅气息结合为一体，其建筑结合现代艺术，并与周围湖水和水乡古镇融为一体。酒店拥有173间客房和800平方米无柱式宴会厅、健身房和室内泳池。另设2个餐厅，2个酒吧及会议设施。酒店距上海虹桥机场及虹桥火车站仅50公里，距苏州工业园区仅18公里，为商务、会展及休闲度假游客入住提供了一个舒适及具有法式艺术气息的场所。Pullman Zhouzhuang is an international luxury upscale hotel, situated in the most beautiful China water town – Zhouzhuang. The hotel is managed by AccorHotels, it concentrates on business, exhibition and leisure customers. It combines the Southern Yangtze River's tender beauty with French elegance. Interspersed with modern architecture, the hotel is integrated with the surrounded lake and ancient water town. The hotel has 173 rooms, gym and indoor swimming pool. It has 2 restaurants, 2 bars and meeting facilities including an 800sqm pillar-less grand ballroom. Pullman Zhouzhuang is just 50 km away from Hongqiao Airport / Hongqiao Railway Station, and 18 km away from Suzhou Industry Park.