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• Immediate Reporting Line:General Manager
直接汇报线:总经理
• Is a member of the hotel's management board, and works cross-departmentally with all departments.
酒店管理层的成员,与酒店所有部门进行合作。
• Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour. Is a coach and a project leader.
对于品牌的客户承诺具有准确的理解和清晰的远景,在态度和行为上起到标杆作用,作为指导者和项目领导。
• Is the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.
作为酒店内的客户信息反馈者,集中分析处理所有客人对于酒店提供的服务和产品反馈意见有关的可用信息。
• Is responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.
负责与管理层在酒店内执行铂尔曼客户体验项目。
• Coordinates and manages the PGEP concerning the continuous improvement process and project.
协调管理客户体验项目的持续改进。
• Handles human relation queries by employees.
处理员工之间的关系,并解答员工之间的询问。
• Sees that employee complaints and needs are passed on to the General Manager.
向总经理及时反馈员工的投诉依据需求。
• Acts as a screen to the General Manager in view of clients and subordinates.
对需要求见总经理的客人或者是酒店员工进行良好的筛选工作。
水月周庄铂尔曼酒店是一家由法国雅高集团管理的国际五星级标准商务、会展及度假型酒店,坐落于中国最美水乡 -- 周庄,将中国江南的柔美与法国铂尔曼的优雅气息结合为一体,其建筑结合现代艺术,并与周围湖水和水乡古镇融为一体。酒店拥有173间客房和800平方米无柱式宴会厅、健身房和室内泳池。另设2个餐厅,2个酒吧及会议设施。酒店距上海虹桥机场及虹桥火车站仅50公里,距苏州工业园区仅18公里,为商务、会展及休闲度假游客入住提供了一个舒适及具有法式艺术气息的场所。Pullman Zhouzhuang is an international luxury upscale hotel, situated in the most beautiful China water town – Zhouzhuang. The hotel is managed by AccorHotels, it concentrates on business, exhibition and leisure customers. It combines the Southern Yangtze River's tender beauty with French elegance. Interspersed with modern architecture, the hotel is integrated with the surrounded lake and ancient water town. The hotel has 173 rooms, gym and indoor swimming pool. It has 2 restaurants, 2 bars and meeting facilities including an 800sqm pillar-less grand ballroom. Pullman Zhouzhuang is just 50 km away from Hongqiao Airport / Hongqiao Railway Station, and 18 km away from Suzhou Industry Park.