岗位职责/职位描述

1.Family with Novotel Virtual Concierge Information System熟悉诺富特虚拟礼宾信息系统

2.Provide Hotel Bicycle Renting Service

提供酒店自行车租借服务

3.  Ensures proper records are kept for all guests deliveries.

保存所有客人物品递送的记录。

4.  Handles guests request/enquires in a professional and helpful manner.

专业热情地处理客人的需求。

5.  Maintains updates and relevant information to handle guests enquires.

对于客人的询问， 给予最更新的相关信息。

6.Ensures all guests requests are handled quickly and efficiently.

确保所有客人的需求得到快速而有效的处理。

7.  Maintains all quality standards and procedures from guest pre-arrival, to guest arrival, to guest in-house stay to guest departure.

对于客人预计抵达，抵达， 入住和离店， 维持质量标准和程序。

8.  Assists guests in airline reservation/confirmation, handling of messages, transportation arrangements, city tours, restaurant reservations.

协助客人做机票预定，确认， 留言处理， 安排车辆，市内旅游和餐厅预定。

9.  Is responsible for receipt, storage and shipment of luggage and packages for guest.

负责为客人收取， 寄存，邮寄和包装行李