·Institute department SOPs and P&P.
·Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
·Extend courteous service to guests.
·Establish training programs, methods and procedures for team members’ development.
·Oversee departmental training programs and revise relevant manuals as necessary.
·Work our balanced working schedules for team members and maintain close payroll control to meet budget.
·Evaluate the performance of assigned team members from time to time.
·Listen to team members’ problems and assist / help to solve them.
·Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
·Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
·Supervise laundry’s daily operations, including the handling of guest laundry, uniform, linen and cost control, etc.
·Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc.
·Conduct regular housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
·Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of management’s decisions.
·Maintain effective communication with the engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
·Consult with the front office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
·Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
·Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget.
·Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
·Adhere to the hotel’s security and emergency policies and procedures.
·Perform any duties assigned by the Management team deemed necessary.
·The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
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兰州盛达希尔顿酒店位于中国西北重镇,黄河唯一穿城而过的省会城市-兰州。酒店地处城市核心区域的黄金地段,坐拥繁华商圈,与地铁一号线兰州大学站无缝对接,交通便利、区位优越,驱车10分钟即可到达火车站、30分钟到达兰州西客站,车程1小时至中川机场。亦可快速抵达市内各大文旅地标,领略秀美城市风光,畅游黄河美景。Lanzhou is the capital of Gansu Province in northwest of China, it is the starting place of the ancient Silk Road, and the only city in China that Yellow River, the mother river of China, crossing through. Hilton Lanzhou City Center is conveniently located in downtown area of Lanzhou, surrounded by well-developed business and commercial area with walking distance to metro station, 10 minutes' driving to Railway Station and 1 hour to Lanzhou Zhongchuan Airport. The major city park and the Yellow River are also within easy access.酒店还拥有约3000㎡的奢华会议空间 。全城最大的无柱宴会厅配置了嵌入式整墙LED和顶级试听设备 、 多功能厅采光优越、 宴会前厅开阔宽敞无疑是您举办各式宴请、商务会议、社交婚礼的理想之选。与此同时,顶层全日餐厅、中餐厅、大堂吧及特色咖啡厅,也让老饕的味蕾缠绵于中外佳肴,流连忘返、齿颊留香。The hotel also has spacious meeting space of total approximately 3000㎡, including one of the largest ballrooms in local with built-in LED wall and state-of-the-art audio-visual facility, function rooms with daylight and spacious foyer. It is an ideal venue for varieties of events ranging from receptions, business conference to social weddings. In the meantime, top floor ADD, Chinese restaurant, lobby lounge as well as Cafe of the hotel will let you taste buds lingering on the bite of Chinese & Western culinary art.兰州盛达希尔顿酒店公开招聘时,从未授权任何中介机构进行代招,所有职位均是酒店直接招聘,并且均是按照国家相关法律法规,并通过正规渠道进行招聘,不以任何形式向应聘者收取押金、体检费、证件等,请大家提高警惕。酒店指定招聘电话号码:0931-6447017(直线)/173 1873 6096招聘邮箱:grace.fan@hilton.com招聘地址:甘肃省兰州市城关区天水中路3号9层欢迎广大应聘者来电或发邮件咨询,谢谢!职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。