招聘Duty Manager 值班经理 (Lady/Gentlemen in Red)_广州德安丽舍凯宾斯基酒店招聘信息-最佳东方

The Lady in Red（or gentlemen in red） is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.

红衣女郎（或红衣绅士)是凯宾斯基的标志性象征和酒店的大使。作为总经理的左膀右臂她需要欢迎和欢送客人。负责与所有客人交流和提供高层次的服务。红衣女郎有权为客人的满意做出直接决定。

Main Responsibilities 主要职责：

1.Welcome, facilitate and bid farewell to as many guests as possible

尽可能多的欢迎、欢送和帮助客人。

2.Top VIPs must be welcomed upon arrival, escorted to their room and bid farewell upon departure.

特别重要的贵宾必须在大堂欢迎并护送客人到房间，退房时欢送。

3.Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Introduce relevant information to guests as needed.

深入了解酒店的产品知识和城市信息，在需要时向客人介绍相关信息。

4.Maintain a record of all complaints and requests, follow up and inform concerned operating departments.

维护好客人需求和投诉报表，跟进同时通知相关部门。

5.Perform the duties of duty manager to ensure the normal operation of front desk.

行使值班经理的工作职责，确保前厅正常运作。

Job Profile 任职资格：

1.Luxury Hotel Experiences，knowledge of hotel products and services.

豪华酒店工作经验，熟知酒店产品和服务。

2.Good Communication skills.

良好的沟通能力。

3.Knowledge of VIP welcoming protocol

熟知贵宾欢迎礼仪。

4.Knowledge of hotel operations & Computer systems

熟知酒店运营和电脑知识。

关于广州德安丽舍凯宾斯基酒店：About us Enter our world and discover already open Kempinski Residences Guangzhou in a city that combines Cantonese culture and traditions in a modern environment. Our property is aim at long-stay residents and is located in Yuexiu, a district with historical and modern elements alike. All of our 261 rooms and suites have been carefully designed and follow a modern and contemporary style, with Chinese touches and European flair. Located on floor 3, both The Living Room, our All Day Dining and Lounge and The Motion, our wellness Center. with its 25-metre lap pool and state-of-the-art gym facilities, contribute to delivering a unique experience and memorable stay for our guests. Our passionate team consists of over 110 colleagues from all around China and the world. We offer a competitive salary, annual leave with above market pay, a dormitory within one minute’s walk of the hotel and a range of leisure facilities nearby for you to spend your free time. As part of our team, you will benefit from career development opportunities and multi-skill working positions within an international company as well as an array of training opportunities, both online and in class. Experience the service Kempinski is renowned for when travelling on holiday by taking advantage of ourspecial employee rate at Kempinski Hotels and partner hotels of GHA. Join us and begin your professional journey crafted by you.关于我们细心的您不难察觉，位于广州的首家凯宾斯基品牌酒店——广州德安丽舍凯宾斯基酒店已经开业。酒店建设在这个充满历史人文气息与现代化城市气氛相互融合的城市中，位于繁华及历史悠久的越秀区，经济与文化交融的黄金地段。酒店拥有261间特色客房和套房，每间客房均经过精心设计，融汇了岭南历史与欧式奢华的现代设计风格，配备质量上乘及高科技的客房设备。位于酒店三层的德安阁及运动空间，设有25米长的室内恒温泳池和设备先进的多功能健身房，为客人提供独特的体验和难忘的入住体验。我们充满激情的团队由来自中国和世界各地的110多名员工组成。我们提供具有市场竞争力的薪酬、多于同业的带薪年假。员工宿舍坐落于酒店旁，步行一分钟可抵达，附近城市的生活社区休闲设施、购物娱乐一应俱全。给您的休闲时间提供了多样选择。作为我们团队的一员，系统性的线上线下培训将助力您的职业发展，您还将得到一岗多能的锻炼机会。除此之外，您将获得属于凯宾斯基家人的多重福利待遇 - 全球姐妹酒店及GHA酒店联盟旗下的酒店专属价格和礼遇。匠心筑梦，由你而制，加入我们，开启您的职业之旅吧！ Our Culture我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁?We are我们PEOPLE ORIENTED以人为本STRAIGHTFORWARD坦诚直率ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS创造新传统PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠We cordially welcome hospitality experts to join our exciting team!热烈欢迎专业的您加入我们的团队！