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Review daily reservationaccuracy, rate compliance from segment and source, system close-out whennecessary and rate availability.
检查每日，市场细分、预订来源的预订准确性和合规价格，系统在必要时的关闭和可用价格。
Ensure clients’ satisfactionand adherence to Kempinski service standards.
确保客人满意和遵循凯宾斯基服务标准。
Follow internal credit policy.
遵守内部信贷政策。
Follow up on lost business andbring information about them to the knowledge of the department superiors.
跟踪丢失的业务，并将他们的信息让部门上级了解。
Spot-check reservations madethe previous day and check all VIP arrivals.
在前一天抽查预订，检查所有预抵的VIP。
Follow the internal up-sellprogram for Reservations department.
遵守内部的预订部客房向上销售计划。
Perform any other duties asassigned to them by management.
执行管理层分配给他们的其他职责。
Write down messages accuratelyfor guests and deliver messages in a timely manner.
准确地为客人记录留言，并及时传达。
Answer Guest questions/requestsin a friendly and caring manner, take appropriate actions or in needed, referthe matters to the relevant persons to handle.
以友好和关心的态度回答客人的问题/要求，采取适当的行动或在需要时，将问题提交给相关人员处理。
Be fully conversant with thehotel’s emergency procedures and strictly abide by the Standard Policies andProcedures governing instance or cases of Emergency such as Fire, Bomb scare orany other critical situations.
熟知酒店的紧急情况处理程序，并严格遵守处理紧急情况的标准政策和程序，如火灾、炸弹恐吓或其他紧急情况。
Care and maintenance of allwork equipment of the area.
负责区域内所有工作设备的维护和保养。
Know restaurants operatinghours and specials / promotions within the operation. Plan work schedules, carry out workinghour’s calculation and plan the holiday schedule.
了解餐厅的营业时间和特价/促销活动。
Handle guest special requestand complaints in a polite and efficient manner and follow up via Lady in Red or Departmentinvolved if needed to ensure customer satisfaction.
礼貌、高效地处理客人的特殊要求和投诉，必要时通过红衣女郎或相关部门跟进以确保客户满意。
语言能力：英语-良好计算机能力：良好
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
关于广州德安丽舍凯宾斯基酒店：About us Enter our world and discover already open Kempinski Residences Guangzhou in a city that combines Cantonese culture and traditions in a modern environment. Our property is aim at long-stay residents and is located in Yuexiu, a district with historical and modern elements alike. All of our 261 rooms and suites have been carefully designed and follow a modern and contemporary style, with Chinese touches and European flair. Located on floor 3, both The Living Room, our All Day Dining and Lounge and The Motion, our wellness Center. with its 25-metre lap pool and state-of-the-art gym facilities, contribute to delivering a unique experience and memorable stay for our guests. Our passionate team consists of over 110 colleagues from all around China and the world. We offer a competitive salary, annual leave with above market pay, a dormitory within one minute’s walk of the hotel and a range of leisure facilities nearby for you to spend your free time. As part of our team, you will benefit from career development opportunities and multi-skill working positions within an international company as well as an array of training opportunities, both online and in class. Experience the service Kempinski is renowned for when travelling on holiday by taking advantage of ourspecial employee rate at Kempinski Hotels and partner hotels of GHA. Join us and begin your professional journey crafted by you.关于我们细心的您不难察觉，位于广州的首家凯宾斯基品牌酒店——广州德安丽舍凯宾斯基酒店已经开业。酒店建设在这个充满历史人文气息与现代化城市气氛相互融合的城市中，位于繁华及历史悠久的越秀区，经济与文化交融的黄金地段。酒店拥有261间特色客房和套房，每间客房均经过精心设计，融汇了岭南历史与欧式奢华的现代设计风格，配备质量上乘及高科技的客房设备。位于酒店三层的德安阁及运动空间，设有25米长的室内恒温泳池和设备先进的多功能健身房，为客人提供独特的体验和难忘的入住体验。我们充满激情的团队由来自中国和世界各地的110多名员工组成。我们提供具有市场竞争力的薪酬、多于同业的带薪年假。员工宿舍坐落于酒店旁，步行一分钟可抵达，附近城市的生活社区休闲设施、购物娱乐一应俱全。给您的休闲时间提供了多样选择。作为我们团队的一员，系统性的线上线下培训将助力您的职业发展，您还将得到一岗多能的锻炼机会。除此之外，您将获得属于凯宾斯基家人的多重福利待遇 - 全球姐妹酒店及GHA酒店联盟旗下的酒店专属价格和礼遇。 匠心筑梦，由你而制，加入我们，开启您的职业之旅吧！ Our Culture我们的文化 Since 1897, our employees have been a part of creating history around the world. From historic buildings to the most avant-garde of modern architecture, our properties are the setting for some of life’s greatest moments. We witness historic meetings between world leaders, host famous celebrities and create incredible memories for our guests.自1897年以来，我们的员工亦是世界各地历史缔造者中的一员。从历史悠久的古建筑到最前卫的现代化建筑，我们的酒店见证了一段发展历程中最辉煌的时刻。我们见证了世界领导人之间历史性的会晤，各界名流在我们为其创造的静谧世界中尽享安宁，为所有旅客打造一段一生一次，永生难忘的旅程。 Our DNA – Who are we?我们的DNA – 我们是谁?We are我们PEOPLE ORIENTED以人为本STRAIGHTFORWARD坦诚直率ENTREPRENEURIAL PERFORMANCE主人翁意识工作表现CREATING TRADITIONS创造新传统PASSION FOR EUROPEAN LUXURY崇尚欧式奢华 Our Benefits我们的福利Competitive Salary and Benefits in the market-具有市场竞争力的薪酬福利待遇Full payment of Social Insurance and Housing Fund-全额缴纳社保公积金Excellent Career Opportunities-良好的职业发展机会Paid Annual Leave-带薪年休假Convenient employee dormitory-便捷的员工宿舍Systematic online & on-the-job training-系统性的线上及线下培训体系Staff Loyalty Scheme-集团忠诚奖励计划Staff Rate in worldwide sister hotels-全球姐妹酒店客房和餐饮优惠We cordially welcome hospitality experts to join our exciting team!热烈欢迎专业的您加入我们的团队！
