招聘Reservation Supervisor 预定部主管_Amanyangyun养云安缦招聘信息-最佳东方

ESSENTIAL DUTIES AND RESPONSIBILITIES 主要工作职责：

1.To assist S&M department in ensuring that the Departmental Operating Budget is adhered to and that all costs are strictly

协助销售部达成部门预算

2.Be able to stand or making his/her own decision, even superior is not around

能够做正确的判断和决定

3.Initiates action to ensure guest comfort, safety and satisfaction

确保客人的舒适性，安全性和满意度

4.Train reservation agents to meet its standard

培训预订部文员达到预订部要求和标准

5.Applies policy and procedure guidelines to solve problems in terms of guest complaints and others

处理并解决客人的投诉和其他问题

6. Coordinates with the team in order to maintain an effective atmosphere and an efficient service

和各部门良好合作，保持有效工作的氛围和高效的服务

7.To follow policy and procedure in confirming room rate and deposit based on management courtesy

根据酒店政策确认房价和要求预付款

8.Be proactive in assisting reservation with all requests, ensure that the explanation is clear and updated, handle with helpful manner and friendly, and utilize guest name at all the times

积极主动地协助客人所有预订需求，乐于助人，确保清楚地解释和更新，沟通中称呼客人名字。

9.Handling reservation and ensure getting all complete names, flight details, method of payment as well as correct contact details.

处理预订，确保获得客人所有客人全名，航班信息，付款方式以及正确的联系方式

10.To arrange and organize guest request with other department , ensure that all is in order

与其它相关部门沟通并组织安排客人的要求，确保准确无误

11.To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking

把客人的喜好，到达/离店时间等准确信息提供给到相关的其他部门

12.Ensure that all enquiries are answered promptly and do necessary remark /highlight for any specific request

及时答复所有问询，对于客人特殊需求要做好必要的记录/强调

13. To update all guest profiles based on Corporate office standard

根据总部的标准，更新客人的profile

14.Cross checking "booking report" and " Expected Arrival report" generated by ACR/GDS/WEB to avoid discrepancies as well as ability to making sure interface is working in order

检查ACR/GDS/WEB的预定，以避免漏失，同时检查Interface工作是否正常

15.Work with Reservation Center closely, in order to make sure guest’s booking going on smoothly.

与预定中心密切合作，保证客人的预定准确顺畅的进行

16.To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties

提高更新工作相关知识，酒店设施，并熟悉所有安缦酒店

17.To work with other Front Office staff to coordinate a smooth operation

和前厅部同事合作，确保日常运营顺畅

18.Communicate with other department on any case to maximize guest satisfaction

有情况时与其它部门沟通，以提升客人的满意度

19.Always up sell room and guest activities to maximize hotel revenueUp sell

房型和宾客活动，使酒店收益最大化

关于养云安缦 About Amanyangyun养云安缦缘起于2002年江西廖坊水库修建。抚州，旧称临川，江西东部文脉所在，本世纪初廖坊水库的修建让当地村落饱经风霜的明清古宅和大批量的香樟树面临困境。为了避免大树古宅被水淹没，抚州籍企业家马达东先生组织了一场声势浩大的迁徙之旅。一万多棵大树被运往上海重新栽种，其中包括一棵重达80 吨的老樟树。伴随着大树，数十幢老宅被小心翼翼逐一拆分运往上海重新搭建。2009年安缦集团的加入，最终促成了大树古宅以养云安缦的形式重获新生。至此，树宅相守、天地人和。养云安缦毗邻申城繁华腹地，距离上海市中心仅45分钟车程，是一处远离喧嚣的养心之所。13栋复建的明清古宅和24间新建套房坐落于宁静的香樟树林间，为客人提供安缦式的居停下榻体验。除此之外，酒店内还有享誉盛名的安缦水疗、5个餐厅酒吧设施及独特的文化中心“楠书房”Amanyangyun’s story began 700 kilometres away in rural Fuzhou – a cultural heartland in China’s Jiangxi Province, characterised by camphor forests and historic villages. When plans for a much-needed reservoir were approved in 2002, the fate of these remnants of Old China appeared to be sealed, but Fuzhou native and philanthropist, Ma Dadong, was determined to prevent their destruction. He conceived a bold plan to relocate to Shanghai as many Ming and Qing Dynasty villas as possible, as well as 10,000 camphor trees. Aman joined the restoration project in 2009, and today, the completed Amanyangyun includes a comprehensive Aman Spa, a wide variety of restaurants and the cultural centre Nan Shufang. The ethereal camphor forest sets the tone for a peaceful, introspective retreat, where old and new, natural and man-made, coexist in perfect harmony. 关于安缦集团 About Aman安缦集团成立于1988年，致力于打造亲切谦逊，温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri成功地介绍了此概念，自此之后，安缦集团不断成长并在全球建立了34处度假村：包括不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、墨西哥、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南。Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Amanpuri in Phuket, Thailand, introduced the concept, and since then, Aman has grown to encompass 34 hotels and resorts located in Bhutan, Cambodia, China, Dominican Republic, France, Greece, Indonesia, India, Italy, Japan, Laos, Mexico，Montenegro, Morocco, the Philippines, Sri Lanka, Thailand, Turkey, the Turks & Caicos Islands, the USA (New York 2020) and Vietnam.我们的荣誉 Our Honor1. 2018Shanghai Wow沃画报-最佳酒店餐厅-辣竹2. 2018Shanghai Wow沃画报-最佳奢华酒店3. 2018Voyage新旅行酒店-最佳50家酒店Top 504. 2018城市旅游杂志-最佳新开业酒店5. 2018酒店婚礼杂志-婚宴场地最佳设计6. 2018璞缇客-最受欢迎酒店7. 2018时尚先生杂志-最佳酒店设计8. 2018中国酒店大奖-最佳新开业酒店9. 2019AHEAD亚洲酒店设计大奖10. 2019Conde Nast Traveler悦游-最佳景观酒店11. 2019KOL公信力金榜-最佳城市周边度假酒店12. 2019尚流Tatler-北京上海最佳餐厅-辣竹13. 2019设计选集大奖14. 最佳度假酒店-界面指南202015. Shanghai Daily-最受瞩目新开业16. 年度健身与水疗大奖-2020年中国养生与水疗颁奖礼17. 漫旅Travel + Leisure-2018漫旅中国·旅行奖18. 澳大利亚建筑师协会-商业建筑大奖19.东方卫视-年度餐厅大奖-辣竹20. 凡尔赛国际建筑大奖21. 凡尔赛国际建筑大奖222. 胡润百富-最受瞩目新开业23.时尚旅游-金选度假酒店24.中国珍贵名木保护示范基地25. 2020年Tripadvisor猫途鹰旅行者之选奖