•Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms & F & B promotions.
要掌握酒店每天的运行情况,包括将到、离店客人的情况,酒店的住房率,房间的情况,还有哪些活动、会议,及当前的房间、餐饮的促销情况。
•Ensures the hotel public areas are well prepared to receive guests as in the lighting is correct, background music is on according to standard, public areas and hotel entrance are clean and facility is in order. Is responsible to report and follow up on any maintenance or cleaning requirements, takes care of unwanted loiterers in the Reception House.
要确保酒店公共区域都做好了迎接客人的准备,比如,灯光及背景音乐是否达到了标准,公共区域和酒店的入口的卫生和设施是否正常运行。在发现有任何未达到卫生和保养的要求,有责任通知相关部门进行及时的处理和跟进。关注那些在大堂区域毫无目的闲逛外来参观者。
•Familiarizes themselves with today’s VIP and Special Attention guest, Amanjunkies arrivals and departures to ensure they are properly met upon in and out Reception Hous.
要清楚的掌握当天到/离店的贵宾,有特殊要的客人以及安缦痴的信息,要确保他们在进出前台的时候都得到热情接待。
•Performs guest check in and checkout according to minimum quality standards for service and efficiency.
为客人提供符合高效率标准的入住和退房服务。
•Totally familiar operation with the hotel opera PMS System and all interfaces.
熟悉酒店的前台电脑管理系统和酒店的营业场所的操作系统。
•Performs guest check in and checkout according to minimum quality standards for service and efficiency
为客人提供符合高效率标准的入住和退房服务。
•Work arrangements are not limited to your own post.
工作安排不限于本职岗位。
关于养云安缦 About Amanyangyun养云安缦缘起于2002年江西廖坊水库修建。 抚州,旧称临川,江西东部文脉所在,本世纪初廖坊水库的修建让当地村落饱经风霜的明清古宅和大批量的香樟树面临困境。为了避免大树古宅被水淹没,抚州籍企业家马达东先生组织了一场声势浩大的迁徙之旅。一万多棵大树被运往上海重新栽种,其中包括一棵重达80 吨的老樟树。伴随着大树,数十幢老宅被小心翼翼逐一拆分运往上海重新搭建。2009年安缦集团的加入,最终促成了大树古宅以养云安缦的形式重获新生。至此,树宅相守、天地人和。养云安缦毗邻申城繁华腹地,距离上海市中心仅45分钟车程,是一处远离喧嚣的养心之所。13栋复建的明清古宅和24间新建套房坐落于宁静的香樟树林间,为客人提供安缦式的居停下榻体验。除此之外,酒店内还有享誉盛名的安缦水疗、5个餐厅酒吧设施及独特的文化中心“楠书房”Amanyangyun’s story began 700 kilometres away in rural Fuzhou – a cultural heartland in China’s Jiangxi Province, characterised by camphor forests and historic villages. When plans for a much-needed reservoir were approved in 2002, the fate of these remnants of Old China appeared to be sealed, but Fuzhou native and philanthropist, Ma Dadong, was determined to prevent their destruction. He conceived a bold plan to relocate to Shanghai as many Ming and Qing Dynasty villas as possible, as well as 10,000 camphor trees. Aman joined the restoration project in 2009, and today, the completed Amanyangyun includes a comprehensive Aman Spa, a wide variety of restaurants and the cultural centre Nan Shufang. The ethereal camphor forest sets the tone for a peaceful, introspective retreat, where old and new, natural and man-made, coexist in perfect harmony. 关于安缦集团 About Aman安缦集团成立于1988年,致力于打造亲切谦逊,温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri成功地介绍了此概念,自此之后,安缦集团不断成长并在全球建立了35处度假村:包括不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、墨西哥、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南。Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Amanpuri in Phuket, Thailand, introduced the concept, and since then, Aman has grown to encompass 34 hotels and resorts located in Bhutan, Cambodia, China, Dominican Republic, France, Greece, Indonesia, India, Italy, Japan, Laos, Mexico,Montenegro, Morocco, the Philippines, Sri Lanka, Thailand, Turkey, the Turks & Caicos Islands, the USA (New York 2020) and Vietnam.我们的荣誉 Our Honor1. 2018Shanghai Wow沃画报-最佳酒店餐厅-辣竹2. 2018Shanghai Wow沃画报-最佳奢华酒店3. 2018Voyage新旅行酒店-最佳50家酒店Top 504. 2018城市旅游杂志-最佳新开业酒店5. 2018酒店婚礼杂志-婚宴场地最佳设计6. 2018璞缇客-最受欢迎酒店7. 2018时尚先生杂志-最佳酒店设计8. 2018中国酒店大奖-最佳新开业酒店9. 2019AHEAD亚洲酒店设计大奖10. 2019Conde Nast Traveler悦游-最佳景观酒店11. 2019KOL公信力金榜-最佳城市周边度假酒店12. 2019尚流Tatler-北京上海最佳餐厅-辣竹13. 2019设计选集大奖14. 最佳度假酒店-界面指南202015. Shanghai Daily-最受瞩目新开业16. 年度健身与水疗大奖-2020年中国养生与水疗颁奖礼17. 漫旅Travel + Leisure-2018漫旅中国·旅行奖18. 澳大利亚建筑师协会-商业建筑大奖19.东方卫视-年度餐厅大奖-辣竹20. 凡尔赛国际建筑大奖21. 凡尔赛国际建筑大奖222. 胡润百富-最受瞩目新开业23.时尚旅游-金选度假酒店24.中国珍贵名木保护示范基地25. 2020年Tripadvisor猫途鹰 旅行者之选奖