发送附件简历

选择word简历,快速申请职位

人才招聘
Jobs

    职位:物业客房主管 HSKP Supervisor

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:若干
  • 学  历:中专
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:25-45
  • 计算机能力:良好
  • 语言要求:中国普通话(精通)
  • 国际联号工作经历:优先
  • 薪资待遇:4.5千-5.5千
  • 职位有效期:2020-07-03至2020-10-01

岗位职责/职位描述

ESSENTIAL DUTIES AND RESPONSIBILITIES  主要工作职责:

Ensure that the rooms are clean by the hotel’s standard to ensure that the guests receive the best service.

确保所有房间按酒店标准清洁,同时保证客人最大程度的满意。


Under the direction of the Housekeeping Manager and Assistant Housekeeping Manager, follow the hotel’s regulations.

在客房部经理和副经理的指导下,严格遵守酒店及客房部的各项规章制度。


Responsible for the overall daily rooms cleaning operations, management, supervision, and training.  Make sure that staff completes their work quickly, correctly, and efficiently without any problems or accidents.

全面负责所管房间辖区日常运转、管理、督导、培训工作,确保各项服务准时、快捷、准确、无差错、无事故。


Check attendance book and staff’s grooming.

督促、检查客房服务员准时上班签到,同时检查仪表仪容是否符合标准。


Responsible for reporting each room’s broken utilities and appliances.

负责检查房间的设备设施情况,发现问题负责与房务中心联系,并在自己的工作单上作好记录。


Responsible for inspection rooms and being recorded, ensure a high standard of cleanliness and no guest’s complaint.

检查房间并做好记录,确保高标准的房间卫生质量,无客人投诉。


Supervise staff to see if they are following the cleaning procedure and hygiene standard according to the hotel’s regulations.  If they are not, then correct them as necessary.

督导客房服务员按操作规程工作和严格按照卫生标准操作,发现问题及时纠正或制止,并负责现场培训及处理。


Responsible for accurately passing superiors’ instructions to all staff.

把上级下达的指令准确的传达给服务员。


Responsible to lost-and-found items and communicate with Front Office and Housekeeping order taker for following up and make a record.

负责遗留物品的跟进工作,与前台和房务中心联络,并在工作单上做好记录。


Responsible for following up guest laundry service.

负责跟进和落实客人的洗衣服务。


Be aware of each room section’s situation at all time. If there are any potential threats or fire issue, immediately report to the security department.

随时掌握客房区域治安和火灾情况,发现或听到可疑及危及安全的情况立即报安全

部。


Inspect Housekeeping pantry rooms and disinfectant rooms to ensure it is clean.

检查楼层工作间、消毒间内使用的物品摆放情况及卫生状况。


Inspect rooms with the turn-down service.

检查完成夜间服务的房间。


Responsible for evaluating staff’s performance.

负责对下属员工的考核。


Inspection Pantry room to ensure all cups have been disinfected.

巡视工作间和杯具消毒状况。


Establish fine interpersonal relationship.

与同事保持良好的工作关系。


Complete all special responsibilities and plans that the Housekeeping Manager and Asst. assigns.

执行客房部经理和副经理要求的其它相关责任和特殊计划。


REQUIRED QUALIFICATIONS 岗位资格要求:

Well groomed and composed    良好的仪表仪容

Presentable   善于表达

Initiative  积极主动

Sensitivity  灵敏度

Eye for detail   注意细节

Team Player   团队合作者

Professionalism   专业性

Legislation knowledge  法律知识

Effective complaint handling   能高效处理投诉

Computer Skills   计算机使用技能

Staff Developer   培养员工能力

Create Team Focus  团队建设能力