招聘Reservation & Operator Agent 预订及总机专员_Amanyangyun养云安缦招聘信息-最佳东方

To assist S&M department in ensuring that the Departmental Operating Budget is adhered

to and that all costs are strictly

协助销售部达成部门预算

To follow policy and procedure in confirming room rate and deposit basedon management courtesy

根据酒店政策确认房价和要求预付款

Be proactive in assisting reservation with all requests, ensure that theexplanation is clear and updated, handle with helpful manner and friendly, andutilize guest name at all the times

积极主动地协助客人所有预订需求，乐于助人，确保清楚地解释和更新，沟通中称呼客人名字

Handling reservation and ensure getting all complete names, flightdetails, method of payment as well as correct contact details.

处理预订，确保获得客人所有客人全名，航班信息，付款方式以及正确的联系方式

To arrange and organize guest request with other department , ensure thatall is in order

与其它相关部门沟通并组织安排客人的要求，确保准确无误

To provide accurate information for other department in related to guestpreference, time of arrival and departure mentioned on the booking

把客人的喜好，到达/离店时间等准确信息提供给到相关的其他部门

Ensure that all enquiries are answered promptly and do necessary remark/highlight for any specific request

及时答复所有问询，对于客人特殊需求要做好必要的记录/强调

To update all guest profiles based on Corporate office standard

根据总部的标准，更新客人的profile

Cross checking "booking report" and " Expected Arrivalreport" generated by ACR/GDS/WEB to avoid discrepancies as well as abilityto making sure interface is working in order

检查ACR/GDS/WEB的预定，以避免漏失，同时检查Interface工作是否正常

To improve and update knowledge of job, hotel facilities in general and befamiliar with Aman resorts properties

提高更新工作相关知识，酒店设施，并熟悉所有安缦酒店

To work with other Front Office staff to coordinate a smooth operation

和前厅部同事合作，确保日常运营顺畅

Communicate with other department on any case to maximize guestsatisfaction

有情况时与其它部门沟通，以提升客人的满意度

Always up sellroom and guest activities to maximize hotel revenue

Up sell 房型和宾客活动，使酒店收益最大化

To provide complete data to support monthly report

为月度报表提供完整的资料

Assist department head in compiling and preparing departmental reports andother related paper work

协助部门领导收集准备部门报表

To manage and do filling properly

资料整理并归档

Ensure that your work to the best of your ability and provide a courteousand professional service at all the times

保证尽你最大能力做好工作，任何时候体现礼貌和专业的服务

Maintains positive guest and colleague interactions with good working relationships

与客人及同事保持良好的关系 

Checks daily arrivals and informsconcerned personnel of any missing information

核查每日到达客人的资料，如有任何遗漏的讯息及时通知相关人员

Exercises responsible behavior atall times and positively representing the hotel

始终对个人行为负责，并且积极展现酒店 

Provides the appropriate level ofprofessional, courteous and caring service to other employees (internalcustomers) and other visitors to the division

为其他员工及来电者提供专业礼貌、关怀备至的高水准的服务 

Handles guest and employeeenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst feeding back a prompt follow up

礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果 

Responsible for facilitatingefficient communications for both guests and staff both within the hotel andfor external communications

负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流 

Confidently operates switchboardconsoles, and associated computer equipment in accordance with departmentalprocedures

根据操作程序，对总机交换台，和相关的电脑设备运用自如 

Connects local and international calls quickly, courteously and accurately

快捷、礼貌和准确地为本地及国际电话进行转接

Handles wake-up calls as requested with accuracy, whether they areautomatic programmed or personal wake-up calls

按要求提供准确的自动或人工电话叫醒服务 

Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion Provide buggy car service for all in house guest

熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理 

Contributes and maintains businesslike working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets

维护有条不紊的工作环境，尽可能保持最小的背景噪音和谈话音量，以免噪声通过耳麦传递出去 

Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island

为客人及员工提供优质的接线服务，及尽可能多的酒店周边地区的相关信 

Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty

汇报并记录当班时间所发生的各种问题，并将所有信息通知至下一班次的员工 

Accepts and relays messages for guests and hotel personnel

接收并传递信息给客人及酒店员工 

Projects the image of courteous, friendly service at all times

始终保持礼貌和友好的服务形象 

Answers and connects all incoming calls from both in and out of house

应答并转接所有内部及外部电话

Coordinates with Concierge and Front Desk with pending messages, faxes, etc.

协助礼宾部和前台处理未尽的留言、传真等

Be fully conversant in all aspects of Food and Beverage outlets in order that all guests’ queries can be handled efficiently and courteously

熟悉餐饮方面的知识，以便于高效和礼貌的回应客人的询问

Provides general information to guests when necessary

必要时为客人提供信息概况

Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times

确保所有的预定、点单及等要求的准确，并快捷地传递给相关的部门

Reports to your leader on any guest complaints向上级领导汇报所有客人的投诉Updates the Notice Board

更新布告板的信息

Reads the logbook, and communicates with colleagues and supervisor

阅读交接班纪录，并与同事和主管进行沟通

Transfers outside calls to either guests, or hotel services/facilities

转接外部电话至客人或酒店的服务部门/服务设施

Carries out any other reasonable duties and responsibilities as assignedCheck with staffs to ensure their uniform is in order, and that they are groomed according to Aman Resort policy

完成其他合理分配的职责和任务

关于养云安缦 About Amanyangyun养云安缦缘起于2002年江西廖坊水库修建。抚州，旧称临川，江西东部文脉所在，本世纪初廖坊水库的修建让当地村落饱经风霜的明清古宅和大批量的香樟树面临困境。为了避免大树古宅被水淹没，抚州籍企业家马达东先生组织了一场声势浩大的迁徙之旅。一万多棵大树被运往上海重新栽种，其中包括一棵重达80 吨的老樟树。伴随着大树，数十幢老宅被小心翼翼逐一拆分运往上海重新搭建。2009年安缦集团的加入，最终促成了大树古宅以养云安缦的形式重获新生。至此，树宅相守、天地人和。养云安缦毗邻申城繁华腹地，距离上海市中心仅45分钟车程，是一处远离喧嚣的养心之所。13栋复建的明清古宅和24间新建套房坐落于宁静的香樟树林间，为客人提供安缦式的居停下榻体验。除此之外，酒店内还有享誉盛名的安缦水疗、5个餐厅酒吧设施及独特的文化中心“楠书房”Amanyangyun’s story began 700 kilometres away in rural Fuzhou – a cultural heartland in China’s Jiangxi Province, characterised by camphor forests and historic villages. When plans for a much-needed reservoir were approved in 2002, the fate of these remnants of Old China appeared to be sealed, but Fuzhou native and philanthropist, Ma Dadong, was determined to prevent their destruction. He conceived a bold plan to relocate to Shanghai as many Ming and Qing Dynasty villas as possible, as well as 10,000 camphor trees. Aman joined the restoration project in 2009, and today, the completed Amanyangyun includes a comprehensive Aman Spa, a wide variety of restaurants and the cultural centre Nan Shufang. The ethereal camphor forest sets the tone for a peaceful, introspective retreat, where old and new, natural and man-made, coexist in perfect harmony. 关于安缦集团 About Aman安缦集团成立于1988年，致力于打造亲切谦逊，温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri成功地介绍了此概念，自此之后，安缦集团不断成长并在全球建立了34处度假村：包括不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、墨西哥、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南。Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Amanpuri in Phuket, Thailand, introduced the concept, and since then, Aman has grown to encompass 34 hotels and resorts located in Bhutan, Cambodia, China, Dominican Republic, France, Greece, Indonesia, India, Italy, Japan, Laos, Mexico，Montenegro, Morocco, the Philippines, Sri Lanka, Thailand, Turkey, the Turks & Caicos Islands, the USA (New York 2020) and Vietnam.我们的荣誉 Our Honor1. 2018Shanghai Wow沃画报-最佳酒店餐厅-辣竹2. 2018Shanghai Wow沃画报-最佳奢华酒店3. 2018Voyage新旅行酒店-最佳50家酒店Top 504. 2018城市旅游杂志-最佳新开业酒店5. 2018酒店婚礼杂志-婚宴场地最佳设计6. 2018璞缇客-最受欢迎酒店7. 2018时尚先生杂志-最佳酒店设计8. 2018中国酒店大奖-最佳新开业酒店9. 2019AHEAD亚洲酒店设计大奖10. 2019Conde Nast Traveler悦游-最佳景观酒店11. 2019KOL公信力金榜-最佳城市周边度假酒店12. 2019尚流Tatler-北京上海最佳餐厅-辣竹13. 2019设计选集大奖14. 最佳度假酒店-界面指南202015. Shanghai Daily-最受瞩目新开业16. 年度健身与水疗大奖-2020年中国养生与水疗颁奖礼17. 漫旅Travel + Leisure-2018漫旅中国·旅行奖18. 澳大利亚建筑师协会-商业建筑大奖19.东方卫视-年度餐厅大奖-辣竹20. 凡尔赛国际建筑大奖21. 凡尔赛国际建筑大奖222. 胡润百富-最受瞩目新开业23.时尚旅游-金选度假酒店24.中国珍贵名木保护示范基地25. 2020年Tripadvisor猫途鹰旅行者之选奖