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    职位:F&B Reservation Agent 餐饮部预定专员

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:1年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:20-35
  • 计算机能力:精通
  • 语言要求:英语(精通)
  • 国际联号工作经历:优先
  • 薪资待遇:4千-6千
  • 职位有效期:2020-07-03至2020-10-01

岗位职责/职位描述

Know the arrival time and number of guests scheduled for the day, and communicate with relevant positions in time.

了解当天预定的客人到达时间,人数,及时与相关岗位进行沟通联系。

Arrange and bind the previous day's order.

将前一天的订单进行整理并装订。

Answer guests' questions about dishes, services and facilities.

解答客人有关菜品、服务、设施的询问。

Record and process all phone, fax and email reservations.

记录并处理所有的电话,传真和邮件的预定。

Initiates action to ensure guest comfort, safety and satisfaction.

确保客人的舒适性,安全性和满意度。

Applies policy and procedure guidelines to solve problems in terms of guest complaints and others.

处理并解决客人的投诉和其他问题。

To arrange and organize guest request with other department, ensure that all is in order.

与其它相关部门沟通并组织安排客人的要求,确保准确无误。

To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking.

把客人的喜好,到达/离店时间等准确信息提供给到相关的其他部门。

Ensure that all enquiries are answered promptly and do necessary remark /highlight for any specific request.

及时答复所有问询,对于客人特殊需求要做好必要的记录/强调。

To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties.

提高更新工作相关知识,酒店设施,并熟悉所有安缦酒店。

Communicate with other department on any case to maximize guest satisfaction.

有情况时与其它部门沟通,以提升客人的满意度。

Presents self in a conservative image representative of the hotel’s standards, displays in a tasteful and attractive manner.

按照酒店标准体现自己。

Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.

了解、熟悉并对本部门和酒店的相关问题有兴趣,掌握最新的知识,包括一些法律知识。