Boutique Agent 精品店专员
4千-6千
投递简历
发布于 05-18
Boutique Agent 精品店专员
4千-6千
上海 | 1年以上 | 大专 | 招1人
投递简历
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职位描述

•Delivers the brand promise and provide exceptional guest service at all times.

  遵循品牌承诺并始终提供优异的对客服务。



•Provides excellent service to internal customers as appropriate.

  适时的为其他部门员工提供同样优质的服务。


•Be familiar with the hotel’s products and services and policies.

  熟悉掌握酒店的产品知识及服务标准。



•Be familiar with the hotel’s products and services and policies.

  礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决等。

•Maintains positive guest and colleague interactions with good working relationships.

  保持与顾客和同事的良好合作关系位。



•Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

  确保留存所有与酒店、公司、地方法规相关的财务记录;遵循财务记账,资金处理的规定;及时准确的汇报财务信息。



•Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

  确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务。



•Ensures accurate knowledge of hotels and the tourism in Shanghai.

  熟悉当地的酒店及旅游信息。

•Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度。

•Ensures high standards of personal presentation and grooming.

  确保保持高标准的个人形象和仪容仪。

Exercises responsible behavior at all times and positively representing the hotel .

  始终对个人行为负责, 并且积极展现酒店的形象。

•Arrange merchandize properly. Double check display stock when come to duty and clean culture room area on daily basis ensuresboutique, library, and culture presentation desk are neat and clean with Aman standard.


  合理安排商店销售,确保每日上班时检查文化馆的物品陈列及干净整洁



•Monitor stock movement and advise ShopSupervisor to re-order if necessary.

  定期检查货品库存并协助商店主管订货

•Make accurate posting of revenues and give guest original copies of receipt.

  确保准确入帐并将收据交予客人。

•Record all daily revenues, separate all bills and submit to accounting at the end of the shift.

  纪录每日收入,将所有账单在班次结束前交予财务部。



•Assist Supervisor in doing month end inventory check.

  协助主管进行月末货品检查。



•Assists Supervisor identify slow moving items.

  协助主管确认流通缓慢货品。

•Conduct market survey monthly to get better understanding of the market and customer needs.


  每月进行市场调查认清客人需求。



•Assists in translating during guest learning the Guest Activity Lessons Conduct itinerary for guest and ensure the itinerary has been arranged properly.


  协助进行宾客活动时的翻译工作。


•Co-ordinate with GA to prepare in house guest anniversary or birthday gift.


  协助宾客服务助理准备客人礼品。



•Help and co-ordinate with other department for culture room setup if there is any event going on at culture room.

  当文化馆有活动时,协助其他部门进行文化馆布置。

•Responds to changes in the Front Office function as dictated by the industry, company and hotel.

  随着行业、公司和酒店的变化,对前厅部职能作出相应调整。



•Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

  熟知酒店的员工手册内容,严格执行酒店的规章制度,尤其是有关消防,卫生,健康,与安全的政策和程序。

•Attends training sessions and meetings as and when required.

  参加必要的培训和例会。



•Carries out any other reasonable duties and responsibilities as assigned.

  完成其他合理分配的职责和任务。

Work arrangements are not limited to your own post.

  工作安排不限于本职岗位。

Experience in sales.

  有销售工作经验。

其他要求
语言能力:英语-精通 中国普通话-精通
计算机能力:精通
年龄要求:23-30岁
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公司地址
上海闵行区元江路6161号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
 关于养云安缦 About Amanyangyun养云安缦缘起于2002年江西廖坊水库修建。 抚州,旧称临川,江西东部文脉所在,本世纪初廖坊水库的修建让当地村落饱经风霜的明清古宅和大批量的香樟树面临困境。为了避免大树古宅被水淹没,抚州籍企业家马达东先生组织了一场声势浩大的迁徙之旅。一万多棵大树被运往上海重新栽种,其中包括一棵重达80 吨的老樟树。伴随着大树,数十幢老宅被小心翼翼逐一拆分运往上海重新搭建。2009年安缦集团的加入,最终促成了大树古宅以养云安缦的形式重获新生。至此,树宅相守、天地人和。养云安缦毗邻申城繁华腹地,距离上海市中心仅45分钟车程,是一处远离喧嚣的养心之所。13栋复建的明清古宅和24间新建套房坐落于宁静的香樟树林间,为客人提供安缦式的居停下榻体验。除此之外,酒店内还有享誉盛名的安缦水疗、5个餐厅酒吧设施及独特的文化中心“楠书房”Amanyangyun’s story began 700 kilometres away in rural Fuzhou – a cultural heartland in China’s Jiangxi Province, characterised by camphor forests and historic villages. When plans for a much-needed reservoir were approved in 2002, the fate of these remnants of Old China appeared to be sealed, but Fuzhou native and philanthropist, Ma Dadong, was determined to prevent their destruction. He conceived a bold plan to relocate to Shanghai as many Ming and Qing Dynasty villas as possible, as well as 10,000 camphor trees. Aman joined the restoration project in 2009, and today, the completed Amanyangyun includes a comprehensive Aman Spa, a wide variety of restaurants and the cultural centre Nan Shufang. The ethereal camphor forest sets the tone for a peaceful, introspective retreat, where old and new, natural and man-made, coexist in perfect harmony. 关于安缦集团 About Aman安缦集团成立于1988年,致力于打造亲切谦逊,温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri(安宁的地方)成功地介绍了此概念,自此之后,安缦集团不断成长并在全球建立了33处度假村:包括不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、墨西哥、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南。Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Amanpuri (place of peace) in Phuket, Thailand, introduced the concept, and since then, Aman has grown to encompass 33 hotels and resorts located in Bhutan, Cambodia, China, Dominican Republic, France, Greece, Indonesia, India, Italy, Japan, Laos, (Mexico 2020) Montenegro, Morocco, the Philippines, Sri Lanka, Thailand, Turkey, the Turks & Caicos Islands, the USA (New York 2020) and Vietnam.我们的荣誉 Our Honor1.   2018Shanghai Wow沃画报-最佳酒店餐厅-辣竹2.   2018Shanghai Wow沃画报-最佳奢华酒店3.   2018Voyage新旅行酒店-最佳50家酒店Top 504.   2018城市旅游杂志-最佳新开业酒店5.   2018酒店婚礼杂志-婚宴场地最佳设计6.   2018璞缇客-最受欢迎酒店7.   2018时尚先生杂志-最佳酒店设计8.   2018中国酒店大奖-最佳新开业酒店9.   2019AHEAD亚洲酒店设计大奖10. 2019Conde Nast Traveler悦游-最佳景观酒店11. 2019KOL公信力金榜-最佳城市周边度假酒店12. 2019尚流Tatler-北京上海最佳餐厅-辣竹13. 2019设计选集大奖14. 最佳度假酒店-界面指南202015. Shanghai Daily-最受瞩目新开业16. 年度健身与水疗大奖-2020年中国养生与水疗颁奖礼17. 漫旅Travel + Leisure-2018漫旅中国·旅行奖18. 澳大利亚建筑师协会-商业建筑大奖19.东方卫视-年度餐厅大奖-辣竹20. 凡尔赛国际建筑大奖21. 凡尔赛国际建筑大奖222. 胡润百富-最受瞩目新开业23.时尚旅游-金选度假酒店24.中国珍贵名木保护示范基地25. 2020年Tripadvisor猫途鹰 旅行者之选奖
上海闵行区元江路6161号
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