Guest Service Manager 宾客服务经理
8千-1万
投递简历
发布于 17:16
Guest Service Manager 宾客服务经理
8千-1万
上海 | 3年以上 | 大专 | 招1人
投递简历
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职位描述

ESSENTIAL DUTIES AND RESPONSIBILITIES 主要工作职责:

  • Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolved satisfactorily

  • 礼貌且高效地处理所有内部及外部客人的投诉及要求并跟进,确保问题的圆满解决
  •  Maintainspositive guest and colleague interactions with good working relationships 

  • 借助良好的工作关系,维护与客人及同事间积极的交流及互动


  • Ensures allemployees provide a courteous and professional service at all times

  • 始终确保员工提供礼貌及专业的服务

  • Ensures thatall Front Office employees deliver the brand promise and provide exceptionalguest service at all times 

  • 始终确保所有前厅员工实现酒店品牌的承诺并提供超出客人预期的服务

  •  Assists ingreeting and checking-in VIP guests 

  • 协助贵宾及常住客的接待和入住登记


  • Spot checkall arrival registration cards and ensures details are entered accurately

  • 抽查客人的入住登记卡,确保准确录入客人资料


  • Ensures thatall Front Office employees are aware of current promotions, policies and otherimportant information 

  • 确保所有前厅部员工知悉最新的促销信息,规章制度及其他重要信息


  • Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.

  • 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务


  • Establishesa rapport with guests and maintains good customer relationship

  • 与客人建立和谐的客服关系并长久保持
  • Ensures thatguest history records are accurately maintained and all repeat guests arepre-registered

  • 确保客人信息的历史记录得到精确的维护,并提前对回头客进行入住登记

  • Personallygreeting guests and ensure guests are receiving the best possible serviceduring check-in and check-out
  • 亲自迎接并送别客人到店和离店并确保客人得到尽善尽美的服务

  • Establishesa rapport with guests and maintains good customer relationship 

  • 与客人建立并保持良好的关系

 


WORK EXPERIENCE 工作经验:

  • 1 years at least ofrelevant experience in luxury brand hotel.
  • 1年以上国际品牌奢华酒店同等岗位工作经验,
  • Will consider offer as supervisor with less experience 
  • 资历不足可考虑为主管职位
REQUIRED SKILLS 岗位技能要求:
  • Good communication andwriting skills in Chinese and English, speaking a second foreign language is a plus.
  • 优秀的中文和英文沟通和写作技能,懂第二门外语为佳。
  • Problem solving,analyzing, reasoning, organizational and execution abilities.
  • 具有解决问题、分析、推理、组织、及执行能力。
  • Good knowledge and very familiar with Opera system.
  • 熟练适用Opera系统
其他要求
国际联号工作经历:优先
语言能力:英语-精通
计算机能力:熟练
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公司地址
上海闵行区元江路6161号
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钱晶
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
关于养云安缦 About Amanyangyun毗邻申城繁华腹地,有一片宁静祥和的香樟树林,在那里静静凝视大地的四时更迭。树林中间,有一棵巍峨苍翠的老樟树。这棵堪称养云安缦众树首领的老树,原本并非生长于此。大树长青,呼吸于天地之间,见证了一段不同寻常的过往。这片香樟树林里,坐落着中国的第四家安缦 – 养云安缦。养云安缦始于一个抢救水库淹没区树宅的保护项目,大树老宅跨越700多公里于此重获新生。过去十五年里,大树被悉心呵护,冠盖如茵;老宅得以精心重建,重拾被时光掩盖的岁月。养云安缦于2018年4月28日举办盛大开幕典礼 – 树宅相守、天地人和,故事从此得以延续……A short drive just beyond the city limits ofShanghai stands a camphor forest. At its heart is the Emperor Tree; standing at17 metres, it is one of the tallest of its kind in all of China. It has stoodfor many years – but not here, not in this spot. For in this woodlandsanctuary, all is not what it seems.Amanyangyun is the fourth Aman destination inChina, the first in Shanghai, and the only one with its dwellings to havetravelled more than 700km. Having celebrated its GrandOpening on 28th April, 2018, Amanyangyun is the result of astaggeringly ambitious 16-year conservation initiative, which saw nothing less thanthe relocation of a forest and the reconstruction of dozens of Ming andQing Dynasties antique villas.关于安缦集团 About Aman安缦集团成立于1988年,致力于打造亲切谦逊,温和好客的私人居所系列。第一处安缦度假村位于泰国普吉岛的Amanpuri成功地介绍了此概念,自此之后,安缦集团不断成长并在全球建立了35处度假村:包括不丹、柬埔寨、中国、多米尼加共和国、法国、希腊、印尼、印度、意大利、日本、老挝、墨西哥、黑山、摩洛哥、菲律宾、斯里兰卡、泰国、土耳其、特克斯和凯科斯群岛、美国、越南。Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Amanpuri in Phuket, Thailand, introduced the concept, and since then, Aman has grown to encompass 35 hotels and resorts located in Bhutan, Cambodia, China, Dominican Republic, France, Greece, Indonesia, India, Italy, Japan, Laos, Mexico,Montenegro, Morocco, the Philippines, Sri Lanka, Thailand, Turkey, the Turks & Caicos Islands, the USA (New York 2020) and Vietnam.我们的荣誉 Our Honor2024 Best Classis Hotel - The Bund DesignHotel Awards 年度经典酒店 – 养云安缦 – 外滩设计酒店2024 China’s Top 100 Hotels – Travel + Leisure 2024中国百佳酒店2024 Best Architectural Conservation &Design Awards - PUTIKE Hotel Awards 最佳建筑设计酒店奖 – 养云安缦 – 璞缇客精品酒店榜2024  Annual Destination Hotel – Zebra MagazineUrban Trendsetter 2024 Awards 年度臻选目的地酒店2024  READERS’ CHOICE AWARDS 2024 Best Hotels –Conde Nast Traveler  2024悦游读者之选中国酒店2024  The Most Effective Treatment of the Year SpaChinaWellness & Spa Awards 2024 2024年度显著功效疗程大奖 – SpaChina2024  Best Resort of the Year – The Best BANG!Award 年度奢华秘境度假酒店 – BANG!城市生活大赏2024  Italian Restaurant of the Year - ARVA - TheBest BANG! Award 年度意大利餐厅- ARVA – BANG!城市生活大赏2024  Tatler BEST Tatler BEST 亚洲百大榜单
上海闵行区元江路6161号
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