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    职位:工资8000+Butler - Villas 别墅管家

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:若干
  • 学  历:本科
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供
  • 年龄要求:22-35
  • 计算机能力:精通
  • 语言要求:英语(精通)中国普通话(精通)
  • 国际联号工作经历:优先
  • 薪资待遇:8千-8千
  • 职位有效期:2019-05-21至2019-08-19

岗位职责/职位描述


ESSENTIAL DUTIES AND RESPONSIBILITIES  主要工作职责:

Under the general direction of the Assistant Front Office Manager-Villas, Butler Service and within the limits of established Aman Hotels &Resorts and local policies and procedures, Butler service is to offer the ultimate in hospitality by providing comprehensive and personalized service in the most exclusive and professional manner possible.

在熟悉管家的前厅部副经理-别墅下,私人管家服务是指严格按照安缦集团的制定服务标准和政策下,尽最大可能为顾客提供个性化和独一的服务;


Ensure maximum guests satisfaction through personal recognition and prompt cordial ?attention from arrival through departure.

确保为客人提供从入住一直到退房个性化服务和关注,最大程度的满足宾客满意度 ;


Ensure all Villa guest receive the benefits, Amanjunkies and other VIP’s receive special recognition and service.

确保别墅客人,安缦痴以及其它指定的特别关注客人获得特殊照顾和特殊礼遇;


Offer personalized service to all guests, especially VIP guests, including packing and unpacking service, laundry, wake up, shoes shining, F&B service, tour guide as examples.

为所有客人提供个性化服务,尤其是贵宾客人。其服务包括行李打包/拆包、洗衣服 务、叫醒服务、擦鞋服务、餐饮服务、向导服务等;


Conduct itinerary for guest and ensure the itinerary has been arranged properly.

为宾客制定行程表并持续跟进和落实到位;


Liaise with other departments and necessary outside contracts to ensure excellent service delivery.

与其他部门以及酒店外合作商/供应商协作,确保完成优质服务的递送;


Follow up and ensure guest’s special request has been resolved properly. Such as reply email, tour & dinning arrangement, see doctor, shopping, show watching and rooms set up etc.

跟进和落实有特殊要求客人的安排和布置,如邮件答复、用餐、旅游安排、就医、购物、演出观看、房间特殊布置等;


Familiar with local tour attractions and knows how to introduce and explain to guest; Escorting Tour & Excursions for VIPs and Amanjunkies.

非常熟悉本地的旅游景点并懂得如何向客人介绍以及导游讲解。为贵宾客人和安缦痴提供导游服务;


Butler is also needs to run the Front Office Staff’s shifts i.e take the responsibilities of Morning/afternoon/evening shifts from Front Office  during non assignment.

当没有安排特殊照顾客人时,私人管家需替换到前厅部其它相应的班次当中,即履行前厅部员工早班,中班,夜班的职责;


Performs related duties and special projects assigned.

履行管理层安排的其他职责。


REQUIRED QUALIFICATIONS 岗位资格要求:

Well groomed and composed  良好的仪表仪容

Presentable  善于表达

Initiative   积极主动

Sensitivity   灵敏度

Eye for detail   注意细节

Team Player   团队合作者

Professionalism   专业性

Legislation knowledge   法律知识

Effective complaint handling   能高效处理投诉

Computer Skills   计算机使用技能

Staff Developer   培养员工能力

Create Team Focus   团队建设能力