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    职位:工资8000+Butler - Villas 别墅管家(已停止招聘)

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:若干
  • 学  历:本科
  • 工作经验:3年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:22-35
  • 计算机能力:精通
  • 语言要求:英语(精通)中国普通话(精通)
  • 国际联号工作经历:优先
  • 薪资待遇:8千-8千
  • 职位有效期:2020-09-27至2020-12-26

岗位职责/职位描述

•Under the general direction of the Assistant Front Office Manager-Villas, Butler Service and within the limits of established Aman Hotels &Resorts and local policies and procedures, Butler service is to offer the ultimate in hospitality by providing comprehensive and personalized service in the most exclusive and professional manner possible.

  在熟悉管家的前厅部副经理-别墅下,私人管家服务是指严格按照安缦集团的制定服务标准和政策下,尽最大可能为顾客提供个性化和独一的服务。

•Ensure maximum guests satisfaction through personal recognition and prompt cordial ?attention from arrival through departure.

  确保为客人提供从入住一直到退房个性化服务和关注,最大程度的满足宾客满意度 。

•Ensure all Villa guest receive the benefits, Amanjunkies and other VIP’s receive special recognition and service.

  确保别墅客人,安缦痴以及其它指定的特别关注客人获得特殊照顾和特殊礼遇;

•Offer personalized service to all guests, especially VIP guests, including packing and unpacking service, laundry, wake up, shoes shining, F&B service, tour guide as examples.

  为所有客人提供个性化服务,尤其是贵宾客人。其服务包括行李打包/拆包、洗衣服 务、叫醒服务、擦鞋服务、餐饮服务、向导服务等。

•Conduct itinerary for guest and ensure the itinerary has been arranged properly.

  为宾客制定行程表并持续跟进和落实到位。

•Liaise with other departments and necessary outside contracts to ensure excellent service delivery.

  与其他部门以及酒店外合作商/供应商协作,确保完成优质服务的递送。

•Follow up and ensure guest’s special request has been resolved properly. Such as reply email, tour & dinning arrangement, see doctor, shopping, show watching and rooms set up etc.

  跟进和落实有特殊要求客人的安排和布置,如邮件答复、用餐、旅游安排、就医、购物、演出观看、房间特殊布置等。

•Familiar with local tour attractions and knows how to introduce and explain to guest; Escorting Tour & Excursions for VIPs and Amanjunkies.

  非常熟悉本地的旅游景点并懂得如何向客人介绍以及导游讲解。为贵宾客人和安缦痴提供导游服务。

•Butler is also needs to run the Front Office Staff’s shifts i.e take the responsibilities of Morning/afternoon/evening shifts from Front Office  during non assignment.

  当没有安排特殊照顾客人时,私人管家需替换到前厅部其它相应的班次当中,即履行前厅部员工早班,中班,夜班的职责。

•Performs related duties and special projects assigned.

  履行管理层安排的其他职责。