【岗位职责】。
1、参与各项前台的工作。发现并上报工作中出现的问题。
2、掌握当天到店及离店的重要宾客,回头宾客。
3、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷。
4、与住店宾客保持良好沟通以了解宾客之喜恶(喜好),协助宾客解决疑难事宜。
5、做好每日对住店宾客的电话拜访工作,搜集宾客意见并及时采取跟进措施与向上级反映。
6、在前台及大堂与商务楼层接待及迎送住离店的宾客。
7、协助入住商务楼层之宾客办理登记入住及离店手续。
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西宁新华联索菲特大酒店设有492间豪华客房与套房,独特的地方感与索菲特完美融合。客房色调清新淡雅,舒适无比,客房独有索菲特MyBed™,奢华浴室用品浪凡和爱玛仕。酒店同时与诗铂高级服务公寓(雅高集团在中国之首家)相连,为旅客提供多重入住选择,诗铂的客人同时可享受索菲特酒店之休闲娱乐便利设施。客人可尽情体验专属服务,54间行政客房及套房均配有顶级的设施,位于酒店16至17层的行政酒廊提供多重礼遇及卓越的服务品质。酒店拥有359间豪华大床房和双床房,24间索菲特套房,13间华丽套房,38间至尊华丽套房,3间豪华套房和1间帝王套。The hotel’s 492 rooms and suites feature décor inspired by a more gracious era. Local accents convey a sense of place that harmonises seamlessly with Sofitel’s essential signature touches. Rooms are decorated in restful,classic shades of ivory and taupe. All rooms feature Sofitel's MyBed™ and exclusive luxury bathroomamenities by Lanvin or Hermès. Travellers have a wide range ofhospitality options as the hotel adjoins Sebel Xining premier apartments. The two properties are linked to give guests in Sebel’s debut property in Chinaeasy access to the hotel’s restaurants and other facilities. For guests who enjoy a more exclusive level of service, 54 Club rooms and suites with up graded facilities and exclusive benefits are located alongside Club Millesime on floors 16 & 17. The hotel has 359 Luxury King and Twin rooms, 24 Junior Suites,13 Prestige Suites and 38 Prestige Premium suites, three Opera Suite sand one Imperial Suite.