前厅部副经理 Assistant Front Office Manager
6千-8千
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发布于 04-26
前厅部副经理 Assistant Front Office Manager
6千-8千
西双版纳-勐海 | 2年以上 | 大专 | 招1人
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【Primary Responsibilities主要职责】

- Directs and controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met

  指导和控制前台员工确保按时处理日常事务和满足客人期望值

- Provides guidance and assistance to Front Office supervisory staff helping them in the execution of their responsibilities and helping them to set their own goals and objectives

  给分部门经理或主管级别的员工提供向导和协助,帮助他们履行自己的职责并帮助他们树立和达成自己的目标

- Checking the VIP, Birthday or any other special guest rooms and make sure all the tings goes well

  检查重要客人,生日客人或者其他特殊客人的房间,确保状况完好

- Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations

  全面负责整个前台的服务标准,确保他们保持高度精确的标准,满足或超出客人期望

- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling

  协助准备员工排班,休假日程及公共假日的安排

- Assists in the preparation of duty rosters, vacation planning and scheduling and public holiday scheduling

  协助准备员工排班,休假日程及公共假日的安排

- Attends to all guest complaints immediately and initiates corrective actions and follow ups.

  立刻关注所有客人投诉,采取正确的解决方式并跟进

- Must be visible in the lobby during busy periods (check-in/out, high occupancy).  It is important that the Assistant Front Office Manager is easily accessible to all guests

  繁忙时段必须坚守自己的岗位(客人入住或退房时,高住房率时)。前厅副经理给所有客人的亲和力是非常重要的

- Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming, and manning levels are in order and takes appropriate action where necessary

  与前线和后线部门进行多次确认,确保服务程序、卫生清洁标准、检修保养、员工仪容仪表,各级员工配备有序,并在必要时采取适当措施

- Assists in the maintenance of efficient administration preparing and submitting reports on time as directed

  协助维持高效的管理,按要求准时准备和提交报告

- Assists in the selection, training and evaluation of subordinate employees

  协助挑选、培训和评估下级员工

- Coaches, counsels, disciplines and develops subordinate employees

  培养、启发、劝戒和发展下属员工

- To take in charge the concierge and front desk

  管理礼宾部和前台

- Acts as a liaison between the Front Office Manager and Front Office Supervisory staff appraising him/ her of the situation and updating him/ her on issues of importance

  作为前厅经理与下属管理之间的工作反馈与评价者,应及时将主管在工作方面的信息意见上报给前厅部经理

- To maintain all records for the purpose of legal and governmental purposes

  保证各种记录符合法律及政府的规定

- Observe the Labor Law

  遵守劳动法有关规定


【Knowledge and Experience 知识和经验】

· College and above

  大专及以上

· 3 Years of related experience

  相关工作经验3年及以上

· Good local and English language skills

  良好的地方和英语语言技能

· Strong organizational skills

  强大的组织技能

· Ability to lead, motivate and develop a team of individuals

  领导能力,鼓励和发展个人合作

· Sound administrative ability

  健全的行政能力

· Able to handle demanding workload

  能够承受大工作量

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
云南省西双版纳州勐海县勐巴拉国际旅游度假区悦椿温泉度假酒店
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
About Banyan Tree Group关于悦榕酒店和度假村Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with more than 40 hotels and resorts, 60 spas, 70 retail galleries, and three golf courses in 25 countries. Banyan Tree China has 18 resorts in 17 cities in China.悦榕集团是顶尖度假村、酒店及 Spa 的跨国营运开发商。目前于 25 个国家拥有超过40 家酒店及度假村、60 间 Spa、70 间精品店及三座高尔夫球场。悦榕中国旗下目前于中国17个城市拥有18家酒店。 The Group’s primary business is centered on four brands: the award-winning Banyan Tree and Angsana, as well as newly established Cassia and Dhawa. As a leading operator of spas in Asia, Banyan Tree’s spas are one of the key features in their resorts and hotels. Its retail arm Banyan Tree Gallery complements and reinforces the branding of the resort, hotel and spa operations.悦榕集团的核心业务集中于旗下四个品牌:备受赞誉的悦榕庄与悦椿品牌,及新近推出的全新品牌悦梿及悦苑。身为亚洲顶级 Spa 先锋,悦榕 Spa 是我们旗下度假村和酒店的重要特色之一,同时以零售业务为主的悦榕阁也成为度假村、酒店和 Spa 的完美补充。 About Angsana Xishuangbanna关于西双版纳悦椿温泉度假酒店Angsana Xishuangbanna is located in the Horon Monbala International Resort Zone . The exterior designs are of the local Dai stylish construction and the interior are filled with colors and artistic designs. It is an exemplary depiction of the local Dai architecture and modern comforts.西双版纳悦椿温泉度假酒店坐落于风情雨林,柔情傣乡的西双版纳,位于勐海县勐巴拉国际旅游度假区内,酒店外观呈傣式建筑风格,内部装饰配以个性颜色与设计,处处彰显了特色的傣式建筑与现代时尚的完美结合。There are 372 luxurious nice view rooms and villas in hotel, Moreover, the hotel also offers a pillar-less ballroom and two function meeting rooms are also available for use. The professional hotel event team will ensure the success of the meeting with one-stop service.酒店拥有372间豪华舒适的客房和别墅,此外,酒店还配有无柱宴会厅、2间可灵活组合的多功能厅,适宜举办各式商务活动,酒店专业的会议服务团队将为客人提供“一站式”的高品质会议服务。 The hotel has different types of restaurants and diverse food. All of them are high-end and have different characteristics of decoration. Market Place (All Day Dining Restaurant) provides buffet breakfast, colorful and delicious international and local buffet,which is unforgettable. Chun Fen Located on the 2nd floor of FOH building provides you with a unique Chinese cuisine that brings a feast of vision and taste. Water light Provides healthy food, and Asian rice and pasta to nourish your insides. The Lobby Lounge and Tea House offers all day long beverages, tea and coffee, The guests can also find the highest quality Pu'er Tea produced locally in Menghai and Xishuangbanna in the Lobby Lounge.在西双版纳悦椿温泉度假酒店,多间餐厅设计别致,美食选择丰富多样。“食集”全日制餐厅提供自助早餐、色香味俱全的国际及当地美食自助餐,让人流连忘返;“椿风”中餐厅坐落于酒店主楼顶楼,为您提供地道独特的中式料理,带来一场视觉和味觉的盛宴;“水云间”简餐厅提供健康食物及亚洲的米饭和面食来滋养您的五脏六腑;大堂酒廊为来往宾客提供休憩之所并提供各种趣意健康的饮品,各式酒水及甜点,在大堂酒廊您还可以品尝到地道品质上乘的普洱茶。Hotel leisure facilities are available in all varieties, such as the award-winning Angsana Spa, to let guests feel a Sanctuary for the Senses. the Spring Forest By Angsana is a complete hydrothermal experience combining the best of European spa with the essence of Asian wellness philosophy to create a haven of serenity and comfort. With ten different features, each designed to soothe and revitalise different parts of your body, Angsana Spa presents a truly holistic and rejuvenating wellness experience. The Cabana Experience is a signature highlight where guests can enjoy an ultimate wellness journey in the exquisite ambience of the Cabanas, Outdoor hot spring, A total of 20 hot spring pools with five unique thematic zones and one family pool catering to different needs, the hot springs present a holistic and exclusive wellness experience. Therapeutic herbs and teas are infused in the pools to create distinctive concepts for discerning spa lovers.与此同时,酒店娱乐休闲设施也一应俱全。除室内及室外泳池之外,我们还拥有享誉全球的悦椿Spa,定将成为您旅途中完美的感官圣殿,融合了欧式水疗精髓和亚式传统养生哲学中水疗要义的“椿林”给您纯粹的水疗体验,以十种各具特色的水疗与热疗设施体验,让宾客踏上活力健康之旅;精致典雅的御汤苑让您尽情享受温泉和Spa帶来的休闲健康时光;户外温泉泡池,五大独特主题区,二十个户外泡池以及一个户外家庭泡池,每一个都能满足宾客的不同需求,天然温泉水与草本植物相辅相成,让宾客悦享至尚的温泉体验。 
云南省西双版纳州勐海县勐巴拉国际旅游度假区悦椿温泉度假酒店
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