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Primary Responsibilities 主要职责
·Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
·Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities.
·Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.
·Cooperate with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.
·Assists in the planning and execution of promotional activities as directed.
·Maximizes revenue in the outlet by implementing upselling procedures.
·Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses.
·Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.
·Assists in the selection, training and evaluation of subordinate employee.
·Coaches, counsels, disciplines and develops subordinate employees.
·Handles customer complaints if possible, or reports them to manager.
·指导并监督下属员工确保日常运营并达到客人期望值。
·为下属员工提供指引并辅助他们履行应完成的任务及责任。
·执行对服务流程标准的监督以保证员工符合规定的标准同时达到或超越客人的期望。
·与厨房,管事部,酒吧,客房部及工程部等相关部门协调以确保每日运营顺利进行。
·按要求辅助上级计划与执行食品的促销活动。
·通过实践产品推销技巧实现利润最大化。
·在成本与花销的控制等财务事项中发挥监督与控制的作用。
·监督及管理酒店的盘点并积极参与盘点的具体工作。
·帮助选拔,培训及评估下属员工。
·锻炼,劝勉,规范及发展下属员工。
·尽可能处理客人的投诉,或向经理报告。
Knowledge and Experience 知识和经验
·Secondary school and above
·Have good communication skill
·Ability to work effectively and contribute in a team
·At least 1 year of working experience in international brand hotels in the similar position
·中专及以上学历
·良好的沟通技巧
·能有效工作并且对团队有贡献
·至少1年国际品牌酒店同职位工作经验
About Banyan Tree Group关于悦榕酒店和度假村Banyan Tree Group is a leading international operator and developer of premium resorts, hotels, residences and spas, with more than 40 hotels and resorts, 60 spas, 70 retail galleries, and three golf courses in 25 countries. Banyan Tree China has 18 resorts in 17 cities in China.悦榕集团是顶尖度假村、酒店及 Spa 的跨国营运开发商。目前于 25 个国家拥有超过40 家酒店及度假村、60 间 Spa、70 间精品店及三座高尔夫球场。悦榕中国旗下目前于中国17个城市拥有18家酒店。 The Group’s primary business is centered on four brands: the award-winning Banyan Tree and Angsana, as well as newly established Cassia and Dhawa. As a leading operator of spas in Asia, Banyan Tree’s spas are one of the key features in their resorts and hotels. Its retail arm Banyan Tree Gallery complements and reinforces the branding of the resort, hotel and spa operations.悦榕集团的核心业务集中于旗下四个品牌:备受赞誉的悦榕庄与悦椿品牌,及新近推出的全新品牌悦梿及悦苑。身为亚洲顶级 Spa 先锋,悦榕 Spa 是我们旗下度假村和酒店的重要特色之一,同时以零售业务为主的悦榕阁也成为度假村、酒店和 Spa 的完美补充。 About Angsana Xishuangbanna关于西双版纳悦椿温泉度假酒店Angsana Xishuangbanna is located in the Horon Monbala International Resort Zone . The exterior designs are of the local Dai stylish construction and the interior are filled with colors and artistic designs. It is an exemplary depiction of the local Dai architecture and modern comforts.西双版纳悦椿温泉度假酒店坐落于风情雨林,柔情傣乡的西双版纳,位于勐海县勐巴拉国际旅游度假区内,酒店外观呈傣式建筑风格,内部装饰配以个性颜色与设计,处处彰显了特色的傣式建筑与现代时尚的完美结合。There are 372 luxurious nice view rooms and villas in hotel, Moreover, the hotel also offers a pillar-less ballroom and two function meeting rooms are also available for use. The professional hotel event team will ensure the success of the meeting with one-stop service.酒店拥有372间豪华舒适的客房和别墅,此外,酒店还配有无柱宴会厅、2间可灵活组合的多功能厅,适宜举办各式商务活动,酒店专业的会议服务团队将为客人提供“一站式”的高品质会议服务。 The hotel has different types of restaurants and diverse food. All of them are high-end and have different characteristics of decoration. Market Place (All Day Dining Restaurant) provides buffet breakfast, colorful and delicious international and local buffet,which is unforgettable. Chun Fen Located on the 2nd floor of FOH building provides you with a unique Chinese cuisine that brings a feast of vision and taste. Water light Provides healthy food, and Asian rice and pasta to nourish your insides. The Lobby Lounge and Tea House offers all day long beverages, tea and coffee, The guests can also find the highest quality Pu'er Tea produced locally in Menghai and Xishuangbanna in the Lobby Lounge.在西双版纳悦椿温泉度假酒店,多间餐厅设计别致,美食选择丰富多样。“食集”全日制餐厅提供自助早餐、色香味俱全的国际及当地美食自助餐,让人流连忘返;“椿风”中餐厅坐落于酒店主楼顶楼,为您提供地道独特的中式料理,带来一场视觉和味觉的盛宴;“水云间”简餐厅提供健康食物及亚洲的米饭和面食来滋养您的五脏六腑;大堂酒廊为来往宾客提供休憩之所并提供各种趣意健康的饮品,各式酒水及甜点,在大堂酒廊您还可以品尝到地道品质上乘的普洱茶。Hotel leisure facilities are available in all varieties, such as the award-winning Angsana Spa, to let guests feel a Sanctuary for the Senses. the Spring Forest By Angsana is a complete hydrothermal experience combining the best of European spa with the essence of Asian wellness philosophy to create a haven of serenity and comfort. With ten different features, each designed to soothe and revitalise different parts of your body, Angsana Spa presents a truly holistic and rejuvenating wellness experience. The Cabana Experience is a signature highlight where guests can enjoy an ultimate wellness journey in the exquisite ambience of the Cabanas, Outdoor hot spring, A total of 20 hot spring pools with five unique thematic zones and one family pool catering to different needs, the hot springs present a holistic and exclusive wellness experience. Therapeutic herbs and teas are infused in the pools to create distinctive concepts for discerning spa lovers.与此同时,酒店娱乐休闲设施也一应俱全。除室内及室外泳池之外,我们还拥有享誉全球的悦椿Spa,定将成为您旅途中完美的感官圣殿,融合了欧式水疗精髓和亚式传统养生哲学中水疗要义的“椿林”给您纯粹的水疗体验,以十种各具特色的水疗与热疗设施体验,让宾客踏上活力健康之旅;精致典雅的御汤苑让您尽情享受温泉和Spa帶来的休闲健康时光;户外温泉泡池,五大独特主题区,二十个户外泡池以及一个户外家庭泡池,每一个都能满足宾客的不同需求,天然温泉水与草本植物相辅相成,让宾客悦享至尚的温泉体验。