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Regent Beijing 北京丽晶
Concierge Supervisor 礼宾主管(已停止招聘)

Job Summary

职位描述

Assist guests with all inquiries, both hotel and non-hotel related

回答客人有关酒店及非酒店的质疑。

Conduct effective shift briefings to ensure hotel activities and operational requirements are known

有效制作值班简报,确保员工知晓酒店活动及操作要求。

Maintain detailed knowledge of the activities of the day and alert to any potential problems

详细了解酒店日常活动,警惕潜在问题。

Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

详细了解酒店附近的各个地方,如:餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。

Consult Log Book for information/request left by outgoing shift

查看前一个值班在记事薄里留下的信息。

Manage all incoming guest mail, messages, facsimiles and special deliveries, in accordance with policy

按照酒店政策,处理送给客人的邮件、信息、传真及其他特殊物品。

Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests

处理客人送出的邮件、包裹邮资及货物。

Record incoming registered mail, parcel, telex in appropriate file

存档记录好客人的挂号信、包裹。

Night staff check mail, message of expected guests against the system/computer and expected arrivals

夜班时,查看预期抵达客人的邮件、信息。

Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures

为行李部员工准备工作计划,安排假日及休息时间,考虑并预计大型活动安排,特别是早到或晚到及离店的客人安排。

Perform other duties as maybe assigned by superiors

完成上级布置的其他工作

Make sure Concierge Lounge keep clean all the time, and the operation of Concierge Lounge maintain.

确保礼宾部要时刻保持卫生清洁, 和礼宾部休息区域的整洁

Job Requirement

职位资格和技能

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

Able to read and write English

能够读写英语

Qualifications –学历

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理,酒店管理或相关的高中或专业证书。

Experience – 经验

2 year experiences in guest service or customer service, or an equivalent combination of education and experience.

拥有2年宾客服务工作经验,或与此相当的教育和相关工作经验结合的背景。

Regent Beijing北京丽晶酒店 99 Jinbao 99 Street,Dongcheng ,Distric,Beijing,100005 PRC 中国北京东城区金宝街99号 Tel电话:+86 (010)85221888-5158 Email邮箱地址: hr@regent-beijing.com