Assist guests with all inquiries, both hotel and non-hotel related
Conduct effective shift briefings to ensure hotel activities and operational requirements are known
Maintain detailed knowledge of the activities of the day and alert to any potential problems
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Consult Log Book for information/request left by outgoing shift
Manage all incoming guest mail, messages, facsimiles and special deliveries, in accordance with policy
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
Record incoming registered mail, parcel, telex in appropriate file
Night staff check mail, message of expected guests against the system/computer and expected arrivals
Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
Perform other duties as maybe assigned by superiors
Make sure Concierge Lounge keep clean all the time, and the operation of Concierge Lounge maintain.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Able to read and write English
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience – 经验
2 year experiences in guest service or customer service, or an equivalent combination of education and experience.