1.    
To maintain a high customer service focus by
approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。             
2.    
To have a positive impact, taking personal
responsibility and initiative to resolve issues, always clearly communicating
with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.    
To be motivated and committed, approaching all
tasks with enthusiasm and seizing opportunities to learn new stills or
knowledge in order to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
4.    
To be flexible, responding quickly and positively
to changing requirements including the performance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
5.    
To maintain high team focus by showing co-operation
and support to colleagues in the pursuit of team goals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的目标。  
6.    
To contribute ideas and suggestions to enhance
operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
7.    
To actively promote the service and facilities of
the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
8.    
To perform all duties and responsibilities in a
manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
9.    
Preparing the 
Dir of B&F file with daily function sheets and other food and
beverage activities held in the hotel for the briefing.
协助餐饮总监做日常功能表和酒店餐饮部门例会内容的存档。
10.  Handle
team member particulars such as inquiries of public holidays, vacation days due
to team member and recording of medical records.
根据员工需要和医检结果处理员工公休和节假日的请求。
11.  Arranges
team member uniform request and accident reports.
建立员工制服请购和损坏的报告。
12.  Types
monthly team member attendance list and mark their attendance, split shift and
transport allowance. After completion with manager’s signature to pass to
Accounts office for processing.
负责员工的考勤并记录他们的出勤情况，完成后由经理签字送到财务部。
13.  New
team member - to introduce to manager concerned.  Arrange their Orientation meeting and the
fire training session.  Keep personnel
record of all team member, personnel record compose of address, salary, status,
birthdays and identity card number plus date of commencement.
负责向经理介绍新员工。安排入职培训和防火培训课程。记录所有员工的个人信息：地址、薪金、级别、生日、身份证号码以及入店日期。
14.  Typing
of productivity form, pertaining to the number of team member strength in
respective section, overtime and numbers of extra labours involved.
建立人员编制表，其内容包括各部门人员的数量以及超出编制人员的数量。
15.  Checking
if weekly duty roster, keeping track of any changes involved with regard to
change of shift or personnel on emergency leave such as medical leave or
compassionate leave.  After this marking
the attendance report, total of split shift and transportation claims.
检查每周的排班表并记录员工班次变化和请假（如病假和丧假）并对其进行汇总。
16.  Writes
work orders for all sections of the Food & Beverage Department as well as
Kitchen Department, delivers to Engineering department stamps time) and follow
up with the completion of work orders.
负责书写餐饮部各部门的维修单并将其送至工程部，跟进维修工作的完成。
17.  Arranges
Food & Beverage Department and Kitchen office requisitions such as office
materials, food requests, market lists, beverage requests, as also on general
Storeroom request such as doily papers, silver foils, Deli Shop cake boxes etc.
to ensure a sufficient stock.
负责办公室的请购比如办公用品、食品请购、饮料请购、一般库存请购包括餐巾纸、银箔和蛋糕盒等方面的用品以确保有充足的库存。
18.  Writes
letters and memorandums, follow up on memos.
通过写备忘录跟进留言，将最新的食品分发到相关部门。
19.  Attends
F&B or Kitchen Meeting, keep attendance and write minutes and distribution
of minutes to all concerned.
参加主管会记录主管出勤并作会议摘要并将其发放到相关部门。
20.  Handles
requests brought up by other department concerning Food & Beverage
Department, handling of cake orders.
处理餐饮部各部门的请购需要。
21.  Type
and follow up on six months objectives. 
Arrange for team member and manager discussion on the Employee’s
Progress Report.  Also does translation
to team member.
建立并根据近6个月的目标。安排员工和经理进行员工进步报告的讨论并进行翻译。
22.  Check
time cards - listing the number of days, lateness, absence without permission,
medical leave reports etc.
检查出勤卡－列出出勤天数、迟到、未经允许缺勤和病假报告等。
23.  Collection
of mails.
收集邮件。
24.  Takes
charge of the filing system at the F&B office and keeps all the files in a
good system.
负责餐饮部的文档管理并保持文档的条理性。
25.  To
assist F&B Director in scheduling meetings with clients.
协助餐饮部总监安排客户的会见。
26.  The
management reserves the right to change / extend this job description if
necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
27.  Carries
out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

项目概况 　　【IOI棕榈城】是马来西亚IOI产业(IOI PROPERTIES)在中国投资的第一个大型城市综合体。项目位于集美新城片区集美大道与杏林湾路交叉口南侧，规划总建筑面积约37万㎡。 　　【IOI棕榈城】将打造成一个集大型购物中心、高端五星级酒店、企业总部办公区、滨水豪华住宅区于一体的综合性城市发展项目，成为厦门岛外新城的一个标志性建筑和旅游目的地。http://www.ioipg.cn/zlc.aspx