1.      Follow all
policies and procedures. 
服从酒店的一切政策和程序。
2.      Comply with
the “clean as you go” policy. 
遵守“随时保持清洁”的政策。
3.      Report on
working on scheduled days at the scheduled time.
完成预定时间预定日期的工作报告。
4.      Report on
working on scheduled days at the scheduled time.
按照所有的仪容仪表标准穿着制服报道。
5.      Work as a
TEAM. 作为一个团队工作。
6.      Follow all
safety policies to ensure a safe working area. 
服从一切安全政策从而保证一个安全的工作环境。
7.      Check out
with your supervisor before leaving your station or the floor for any reason.
因任何原因需离开岗位或楼层，要在与主管确认并说明原因之后方可离开。
8.      To register
guests’ payments at assigned food and beverage outlet.
准确记录客人用餐的食品和饮品。
9.      Handle cash
float and control of cash takings. 处理现金程序和控制现金收入。
10.   Enter
restaurant chits upon receipt of captain order from the system. 
及时根据菜单将内容输入电脑。
11.   Post through
order system. 输入点单系统。
12.   Prepare bill
for settlement upon guest departure. 在客人离开前准备好账单。
13.   Ensure all
checks signed by room guests are charged to their respective folio promptly.
保证所有住店客人的账单都有签名并确认相应的房号。
14.   Handle
entertainment check. 正确处理款待申请的账单。
15.   Handle
officer check. 正确处理高级员工的账单。
16.   Prepare
restaurant sales analyses for B&F costing.提供餐厅销售的相关成本。
17.   Handle tips
receipt record.处理小费收取的记录。
18.   Prepare
Cashier Report and reconciliation. 准备收银员报表。
19.   Prepare
remittance envelope and put it in drop safe. 
将营业款装入收银员报告信封，并投入缴款箱。
20.   Pass all
guest checks, credit cards vouchers, captain orders and report to Income
Auditor. 
把所有账单、信用卡联、点菜单和报表一起交给收入审计员。
21.   Keep the
cash float in safe deposit provided. 
将备用金放入规定的保险箱。
22.   To cover the
responsibilities of other B&F cashiers during their leave or unexpected
absence. 要随时准备在其他收银员不在或突发事件时做顶替。
23.   Operations营运：
1)       
Follow the Hostess opening and closing
checklist thoroughly.  
完全遵从领位的开餐和收餐检查表。
2)       
Maintain guest flow charts to track number of
guests to each station and in order to track volume per hour.保证按照流程图和客人追踪数字来分配每个区域的客人人数以追踪每小时客人容量。
3)       
Ensure that the front of the lobby lounge is
always spotless.  
确保大堂吧的前面总是无脏污的。
4)       
Check on every table to ensure that it is
clean, spotless, and fully set up and that all silverware and glassware is
spotless before any guests are seated at the table.  In addition, check to ensure that all chairs
are free of crumbs and that the carpet is spotless. 
检查每张桌子确保它们是干净的、无脏污的而且完全摆好台，并且在客人入座之前所有的银器和玻璃杯是无脏污的。除此之外，检查确保所有的椅子上没有面包屑，地毯是无脏污的。
24.   Human Resources人力资源：
1)       
Check on guests to get feedback on the quality
of their meals, service, etc. Immediately share any problems that arise
immediately—inform the Supervisor and Manager immediately but try to take care
of the problem at once. 
检查客人对用餐质量、服务等的反馈。立刻分享出现的任何问题，马上告知主管和经理，但是先试着马上处理问题。
2)       
Pitch in and help in service whenever the need
arises. 
每当哪里需要帮助时，马上加入并且帮忙。
3)       
Have an excellent knowledge about the city,
directions, methods of transportation, etc. to be able to converse with
customers, give helpful suggestions, etc. 
为了能够和客人交流并且给予有帮助的提议等，要对城市、方向、运输方法等有很好的了解。
4)       
Have an excellent knowledge of wines and
different items on the menu to be able to help guests, answer questions and
give other suggestions. 
为了能够和客人交流并且给予有帮助的提议等，要熟知菜单、酒水以及其他产品知识。
5)       
Be thorough in knowledge of the hotel, services
offered, operating hours of all food and beverage outlets, etc. 
对酒店所提供的服务，所有餐饮部各餐厅的营业时间等服务知识要非常了解。
6)       
Communicate all necessary information to the
incoming Hostess and Supervisor and record all messages in the hostess
communication log. 
与领位和主管保持必要信息的沟通，把信息记录在领位信息册上。
7)       
Work with the cashier and relieve cashiers on
break if required. 
和收银员配合工作，在必要时可与收银员换班。
8)       
Work-related injuries that occur in the course
of work should be reported immediately to the manager
& Human Resources Department& Loss Prevention Department.
产生工伤的第一时间需上报给值班经理、人力资源部及防损部。
9)       
Guarantee my due diligence in work. If I fail
to finish the work on time due to personal negativity, intentional delay, and
other factors, and reduce work efficiency, the overtime work generated shall be
regarded as invalid. 
保证本人在工作中尽职尽责，如因个人消极、故意拖延等因素而不能按时完成工作、降低工作效率，所产生的加班应视为无效。

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