1.Assist the Executive Housekeeper be in charge
of the Housekeeping Department daily operation.
	协助行政管家管理客房部日常运作。
2.Supervise and control all Housekeeping
operations. Assist assign and supervise the Shift leaders in their work and
assist if required.
	管理和控制所有客房运行管理，分配和监督领班的工作并在需要时提供帮助。
3.Responsible for the Housekeeping Department
in the absence of the Executive Housekeeper.
	当行政管家因故不在时负责客房部的运行。
4.Train, motivate and evaluate staff.
	培训并激励员工，对他们的工作进行评估。
5.Responsible for the overall cleanliness of
the hotel, check all areas regularly.
	负责酒店全面的清洁,定期检查所有区域。
6.Ensure all work is done according to the
department’s procedures and ensure the hotel’s regulations are being followed.
	确保所有工作遵循客房部程序并确保酒店程序被遵守。
7.Ensure prompt reporting of maintenance
issues.
	确保迅速报告维修数据。
8.Maintain regular spring cleaning schedules.
	保持定期的清洁计划。
9.Personally inspect VIP rooms.
	检查预抵VIP的房间。
10.Handle any guest complaints, and reports them to
the Executive Housekeeper. 
	处理客人投诉，并要向行政管家报告。 
11.Ensure proper handling of Lost and Found.
	确保恰当的处理客人的失物与招领。
12.Responsible for strict key control. 
	负责严格控制钥匙领用程序。
13.Co-operate with the Reception on room discrepancies to ensure accurate
room status at all times.
	与接待处合作有关于房间状态的问题，以确保在任何时间里房间的状态被准确的记录。
14.Manage quality improvement.
	管理质量的改善。
15.Prepare and manage a
cost effective budget with measurable targets for the department within the
financial parameters set down by the hotel budget.
	根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成本预算。
16.Effectively monitor and
analyze variations from the budget.
	有效控制和分析预算的变动。
17.Develop systems that measure
the cost effectiveness of the department.
	建立系统测量部门成本的有效性。
18.Prepare financial performance
reports.
	准备财务表现报告。
19.Develop procedures that
track, report on, and control the circulating costs of the department.
	建立程序跟踪、报告、控制部门的流动成本。
20.Handle and store stock
according to stock control procedures.
	根据存货控制程序处理和储存存货。
21.Coordinate work operations
within the department.
	在部门内进行工作运作协调。
22.Develop performance standards
for operations in the department.
	建立部门内的工作标准。
23.Assess work operations and
prepare plans to implement change when required.
	评估工作表现，并在必要时制定调整计划。
24.Monitor productivity of the
department.
	监督部门工作表现。
25.Prevent and resolve
grievances.
	避免和调节抱怨。
26.Resolve disputes.
	解决争端。
27.Discipline staff when
necessary.
	约束员工遵守纪律。
28.Determine and plan for future
staffing needs. Recruit staff together with Executive Housekeeper and Human Resources
Department.
	明确和制定本部门各岗位所需人员的编制计划与人力资源部和行政管家一起招聘员工。
29.Prepare staff rosters to meet
business demands.
	按照工作需要进行排班。
30.Facilitate multi-skilling.
	鼓励员工掌握多技能。
31.Maintain up-to date staff
records.
	维护现有员工记录。
32.Implement staff performance
appraisals.
	进行员工表现测评。
33.Carry out exit interviews.
	实施员工离职面谈。
34.Provide ongoing advice and
support to staff under your supervision.
	给予所管辖的员工以不断的建议和支持。
35.Supervise staff performance.
	指导员工表现。
36.Manage the delivery of high
quality service to guests.
	负责向客人提供高品质服务。
37.Deliver high quality service
to guests.
	提供高品质的对客服务。
38.Ensure guest needs and
reasonable requests are met.
	确保客人需求与合理的要求被满足。
39.Seek opportunities to
continually improve guest service.
	寻找机会不断发展对客服务。
40.Identify VIP, regular and
long staying guest, develop rapport to offer personalized service and
assistance.
	确认VIP客人，常住客人和长包房客人，建立良好关系并提供个性化和超值服务。
41.Take appropriate action to
resolve guest complaints.
	采取合适的行动解决客人的投拆。
42.Adhere to the hotel’s
security and emergency policies and procedures.
	坚持遵守酒店安全制度、紧急情况处理程序。
43.Log security incidents and
accidents in accordance with hotel requirements.
	依照酒店要求记录安全日志和事故记录。
44.Adhere to hotel cleaning and
maintenance programs.
	保证酒店的清洁和养护。
45.Ensure a high lever of
cleaning is maintained in work area.
	保持维护所在工作区域的高度整洁。
46.Ensure all reporting and
servicing deadlines are met on a timely basis.
	保证所有报告和服务都按时完成。
47.Carry out other tasks as
directed by your supervisors.
	完成上级交待的其它任务。

项目概况 　　【IOI棕榈城】是马来西亚IOI产业(IOI PROPERTIES)在中国投资的第一个大型城市综合体。项目位于集美新城片区集美大道与杏林湾路交叉口南侧，规划总建筑面积约37万㎡。 　　【IOI棕榈城】将打造成一个集大型购物中心、高端五星级酒店、企业总部办公区、滨水豪华住宅区于一体的综合性城市发展项目，成为厦门岛外新城的一个标志性建筑和旅游目的地。http://www.ioipg.cn/zlc.aspx