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1.Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
宾客关系-基于理解客人需求并以符合W价值标准的方式来发展和维系宾客关系。
2.Professional Demeanour - Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
专业行为-展示出自信和令人信服的管理能力,维持良好的第一印象并展现W价值的形象。
3.Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
结果导向-给自己和团队成员设定业绩的高标准,明确工作职责;主动监督自我和他人为实现目标做出努力;积极的采取行动以达成团队目标。
4.Problem Resolution- Ability to record, track and resolve guest problems via property software (i.e. PMS,GXP, etc.) handle emergencies, and effectively deal with customer issues and complaints.
解决问题-能通过酒店系统(比酒店操作系统,万豪的GXP系统等)记录,跟踪和解决客人的问题, 处理突发情况,和有效的处理客人的问题和投诉
5.At least 3year working experience in similar capabilities
三年以上相关工作经验6.Bachelor or Above preferred
本科以上优先考虑
7.Marriott Experience is preferred
万豪国际集团旗下酒店经验者优先考虑
8.Internal Transfer is preferred
内部调转优先9.To supervise Guest Loyalty Team, ensures that they are adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the Guest Loyalty area is working in a professional manner at all times. Responsible for hiring, training and development of talents, so they are hospitable, outgoing and guest oriented.
监督宾客关系部,确保他们遵循酒店的规章制度,服务程序及标准并致力于提高所有客人的满意度。确保英才能始终保持专业的态度。负责所有宾客关系英才的雇用,培训和发展事宜,使他们成为热情好客的和以客人为宗旨的英才。10.Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。
厦门W酒店 - 流光溢彩的音乐花园W酒店作为万豪国际集团旗下备受瞩目的特色酒店品牌之一,型格登鹭。厦门又名为鹭岛,是中国东南沿海福建省一个重要的港口城市,温和的海洋性气候及海上花园城市的美誉让厦门成为备受游客喜爱的目的地之一。厦门W酒店位于厦门岛繁华的东部商圈宝龙一城大型购物中心旁。酒店拥有286间现代时尚的客房和套房以及新潮灵动的会议活动空间,以闽南传统文化元素及鹭岛自然色彩为设计灵感,点燃城市活力。诱人美食与特色鸡尾酒文化让宾客的旅途充满无限可能性。在三来闽滟中餐厅品尝粤菜及地道闽南菜式,或到别具一格的五魁九里全日餐厅体验中西混搭风味。夜幕降临,在潮堂悦境酒吧微醺,或加入酒店顶层的HEAT特色酒吧纵情狂欢,享受当下,沉浸其中。宾客们亦可在AWAY®水疗中心、FIT有型健身中心和WET碧波泳池时刻焕醒活力,努力工作之余尽情玩乐、永不疲倦,在厦门W酒店纵享海上花园城市精彩生活。