1. Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy or getting guest permission before entering. Replace guest amenities and supplies in rooms. Replace soiled linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, soiled linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets in guest rooms and hallway.
及时回应来自客人和其他部门的需求。装载补给工作车并运送到指定的区域。进入客人房间之前要遵守程序获取进入许可或者确保空房状态,方可进入房间。更换客人用品和补给。 使用清洁的布草更换脏布草。做床和折叠毛巾。清理浴室。清理垃圾,脏布草和客房服务物品。 检查目前所有的设备在工作状态。摆正桌面用品,家具和其他设备。除尘,抛光,并去除墙面的污渍。为客房和客用通道的地毯吸尘。2. Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。3. Must be able to speak, read and write the Chinese language.
流利的普通话交流与阅读书写能力
4. Basic English is preferred.
简单英文交流者优先
5. Good knowledge of Style (Housekeeping) Guest floors daily operation.
具有良好的客房部楼层日常操作方面的知识
6. Good Customer Service Orientation and team work spirit
良好的宾客服务意识,和团队合作精神。7. High school, or equivalent education required.
要求高中或者相同学历
8. Minimum of 1-2 years of experience as room attendant in a related position preferably from a luxury or W brand property.
至少1-2年客房服务员工作经验,豪华或W品牌优先。
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