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1. To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high talent morale.
实现及达到部门的各项目标:客人的满意度,财务的指标,培训和鼓舞英才的士气等。
2. Complies with the hotel specific, guidelines of W Guests Experience Index. The incumbent will fully support initiated systems and procedures to meet and if possible exceed guest’s expectations and drive this result in constant progression.
按照W酒店顾客体验指标,一贯的支持现有的程序和政策来超越客人的预想。
3. Provide a warm and friendly welcome/ farewell to all guests per venue service standards.
依照餐厅的标准, 友善且热情的接待客人。
4. Control guest checks and secure proper payment. Utilise prescribed cash handling procedures to accurately charge customers.
负责客人的账单、检视正确的付款及结账。
5. Control usage of food and beverage items and appropriate usage of equipment, tools and service equipment ensuring the equipment is used in a correct and safe manner.
指导英才了解与安全使用工具与设备。
6. Maintain clear communication channels within respective team to enhance talent satisfaction and productivity.
确保团队之间的沟通顺畅,英才满意度和生产力提高。
7. Control and check daily operation of all POS systems.
每日检查与控制点单系统。
8. Take orders for and serve all food and beverage requests, using suggestive selling techniques.
运用推荐性销售技巧为客人点餐以及服务餐点。
Love the “W” brand and lifestyle, passion with the new market trend, always looking for WHAT’S NEW, WHAT’S NEXT.
热爱“W”品牌及其生活方式,总是对市场潮流十分敏感。总是寻找新的东西来领导市场。
厦门W酒店 - 流光溢彩的音乐花园W酒店作为万豪国际集团旗下备受瞩目的特色酒店品牌之一,型格登鹭。厦门又名为鹭岛,是中国东南沿海福建省一个重要的港口城市,温和的海洋性气候及海上花园城市的美誉让厦门成为备受游客喜爱的目的地之一。厦门W酒店位于厦门岛繁华的东部商圈宝龙一城大型购物中心旁。酒店拥有286间现代时尚的客房和套房以及新潮灵动的会议活动空间,以闽南传统文化元素及鹭岛自然色彩为设计灵感,点燃城市活力。诱人美食与特色鸡尾酒文化让宾客的旅途充满无限可能性。在三来闽滟中餐厅品尝粤菜及地道闽南菜式,或到别具一格的五魁九里全日餐厅体验中西混搭风味。夜幕降临,在潮堂悦境酒吧微醺,或加入酒店顶层的HEAT特色酒吧纵情狂欢,享受当下,沉浸其中。宾客们亦可在AWAY®水疗中心、FIT有型健身中心和WET碧波泳池时刻焕醒活力,努力工作之余尽情玩乐、永不疲倦,在厦门W酒店纵享海上花园城市精彩生活。