Operations Manager 餐厅营运经理
1.8万-3万
投递简历
发布于 07-12
Operations Manager 餐厅营运经理
1.8万-3万
上海-浦东新区 | 8年以上 | 大专
投递简历
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职位描述

Snapshot of Your Role
The Operations Manager drives excellence in the service and experience of the operation. Identifies, motivates,trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety.
The Operations Manager will focus on innovative hospitality and creating the experience for the Sodexo Food program in order to support operational excellence. This position reports into the General Manager  and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders
(culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management,operations and people approach) to promote with standards, Sodexo Food expectations and enhance user(partner) experience.

The great things you will be expected to do:
General Expectation
- Designs, manages and owns the overall experience, not just the offerings
- Sets an expectation of hospitality that is friendly and engaging
- Has a Passion for quality food preparation and taste.
- Ensures employee reviews, coaching sessions, and disciplinary actions are delivered in a professional and timely manner
- Meets all time lines for payroll, service, accounts receivables, human resources, corporate office and all
other time lines given by our partner and management
- Ensures that all hiring and training standards are met and documented for direct hires, including but
not limited to new hire packet, employee/manager handbook sign off sheet, fact training completion,and safety training
- Promotes a culture of Food and Workplace Safety
- Treats everyone with professionalism, care and respect
- Communicates with our partner honestly, accurately and in a timely manner
Job Role Expectation
- Excellent English communication skills both written and verbal
- A proven track record of leadership
- General culinary knowledge of basic kitchen practices, protocols and procedures
- Proven coaching and teaching skills with peers, individuals, and teams
- Passion for food trends, hospitality, innovation and creative experiences
- Marketing and events experience a plus
- Manages time effectively and prioritizes tasks to meet deadlines
- Creates a culture of food and workplace safety
- Proven coaching and teaching skills with peers, individuals, and teams
- Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
- Ability to effectively communicate, motivate and interact with all levels within the organization
- Demonstrates good judgment and decision making skills
- Maintain a positive attitude under pressure and motivate team
- Ability to maintain confidentiality
- Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
- Ability to work independently and in a team
- Ability to work in a fast paced, changing environment

Key Skills & Qualifications
Education & Qualification
- BA or higher degree in hospitality management(or equivalent)
Work Experience
- Has a minimum of 5 years food service multi-unit supervision experience
Leadership Behaviors
- Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in his or her own judgment and decisions and responds quickly under pressure.
- Openly share and co-create – Delegates tasks to develop others.
- Passion for Quality – Takes personal responsibility for correcting customer service problems.
- Consistently sets demanding performance expectations and sets priorities to maximize benefits.
- Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization.
- Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
- Takes Responsibility and in making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally.
- Taking the responsible approach to business.

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-熟练
计算机能力:熟练
年龄要求:30-45岁
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公司地址
上海市徐汇区龙文路317号星翰广场2栋6楼
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职位联系人
Umi Zhou
HRBP
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  • 餐饮业--团膳
    行业
  • 2000人以上
    规模
  • 外商独资.外企办事处
    企业性质
索迪斯中国索迪斯在中国拥有14,000多名员工,分布在全国750多个营运点,每天为110万名消费者提供多样化的生活质量服务,以满足来自不同层面的需求。我们的合作企业覆盖工商企业与政府机构、教育、医疗卫生与养老服务等多个领域。我们所有的努力与工作都始终致力于一个共同目标——积极提高组织和个人的生活质量。提高客户、消费者和员工的生活质量,是索迪斯的企业责任、使命与承诺。在中国,我们的服务涵盖:驻场服务:为工商企业、学校、医院、养老院、工厂、大型活动等提供前台接待、餐饮服务(包括团膳与员工餐厅管理方案等)、工程管理、设施管理、物业管理、清洁服务及绿化服务等多元化配套服务,并全面实施节能减排与可持续发展战略。普乐斯服务:包括员工福利、激励与认可(如零售商超礼券)、费用管理与公共福利等项目,实现人性化的员工关怀与员工激励。索迪斯徐汇办公室地址:上海市徐汇区龙文路317号星翰广场2栋6楼 
上海市徐汇区龙文路317号星翰广场2栋6楼
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