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人才招聘/Jobs

    职位:餐饮服务经理 - General Manager (Catering Service)(已停止招聘)

  • 职位性质:全职
  • 工作地区:上海市
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:5年以上
  • 所 在 地:上海市
  • 户 籍 地:不限
  • 提供食宿:可提供吃
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(熟练)
  • 国际联号工作经历:不限
  • 薪资待遇:1万-1.5万
  • 职位有效期:2020-03-10至2020-06-08

岗位职责/职位描述

Title:  General Manager
Report to: Key Account Manager
Work Location: Shanghai

 

Role Summary:

The General Manager drives excellence in the service and experience of the operation.  Identifies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety.

The General Manager will focus on innovative hospitality and creating the cafe experience for  the client's Food program in order to support operational excellence. This position reports into the Key Account Manager and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people approach) to promote  with standards, client's Food expectations and enhance user (partner) experience.

The great things you will be expected to do:
● Designs, manages and owns the overall experience, not just the offerings
● Sets an expectation of hospitality that is friendly and engaging
● Has a passion for quality food preparation and taste.
● Trains and develops the management team
● Conducts all Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
● Monitors and manages all financial responsibilities
● Ensures all sector and Compass employee guidelines are implemented and adhered to
● Creates a culture of Food and Workplace Safety
● Treats all customers with professionalism, care and respect.
● Responds to all comments and complaints within 24 hours and follows up with
a written or verbal response with copies to the Key Account Manager and our partner.
● Communicates with the our partner honestly, accurately and in a timely manner
● Ensure cafe teams work within budget while maintaining standards
● Ensures that all café operations meet great expectations standards.
● Oversees and contributes to the successful opening of all new Cafés.
● Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications
● Bachelor's degree is preferred, or equivalent professional experience
● Has a minimum of 5 years food service multi unit management experience
● Excellent communication skills both written and verbal
● Fluent in Chinese Mandarin and English
● A proven track record of leadership
● General culinary knowledge of basic kitchen practices, protocols and procedures
● Proven coaching and teaching skills with peers, individuals, and teams
● Passion for food trends, hospitality, innovation and creative experiences
● Marketing and events experience a plus
● Manages time effectively and prioritizes tasks to meet deadlines
● Creates a culture of food and workplace safety
● Proven coaching and teaching skills with peers, individuals, and teams
● Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
● Ability to effectively communicate, motivate and interact with all levels within the organization
● Demonstrates good judgement and decision making skills
● Maintain a positive attitude under pressure and motivate team
● Ability to maintain confidentiality
● Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
● Ability to work independently as well as in a team
● Ability to work in a fast paced, changing environment


Physical and Language Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to;

● Stand, talk or hear, and taste or smell.
● Walk, use hands or fingers, handle or feel; stoop, kneel, crouch, or crawl.
● Specific vision abilities required
● Ability to read, understand and speak English to perform essential functions of the job

Leadership behaviors (Compass internal values)
● Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure
● Openly share and co-create – Delegates tasks to develop others
● Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits
● Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation
● Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
● Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
● Taking the responsible approach to business

  • 康帕斯(中国)企业管理服务有限公司
  • 康帕斯(中国)企业管理服务有限公司
  • 康帕斯(中国)企业管理服务有限公司
  • 康帕斯(中国)企业管理服务有限公司
  • 康帕斯(中国)企业管理服务有限公司