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Ø Good English both verbal and written.
英文口语及书写流利。
Ø Ability to express effective written and verbal communication
有效的书面和口头表到能力
Ø Excellent communicator, organizer and motivator
优异的沟通者,组织者,激励者
Ø Good computer skill.
电脑熟练。
Ø Good team player and corporate attitude.
具备良好团队合作精神。
Ø Proficiency in role at required level.
精通级别范围内的工作。
Ø Knowledge of training procedures, methods and techniques.
具备培训的程序、方法和技巧方面的知识。
Ø Knowledge of guest interaction processes.
具备与顾客交往的知识。
Ø Conversant with hotel/resort practices and operational procedures.
精通度假酒店的实际操作流程。
Ø Pays visits to former, existing and potential clients in view of entering contracts with them, especially commercial accounts.
拜访以前、现在和有潜力的客户尤其是商业客户,与其保持联系。
Ø Determine and recommend prospecting customers by analyzing historical and other statistical information, participation in conducting customer interview and preparing customer call analysis reports.
通过分析客户资料,参与客户会面和准备客户拜访分析报告,判断和推荐有潜力的客户。
Ø Solicits group, individual, banquet and other function business directly and jointly with others through the execution of the action plan.
通过执行计划,直接或与他人合作,争取团体、个人、宴会和其它业务。
Ø Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
提供售后服务,确保所有的客户投诉都已被认真受理,并在必要时与有关部门进行研究。
Ø Is polite and professional in any situation where the image or reputation of the hotel is represented
作为酒店名誉与形象的代表,在任何环境下时刻保持礼貌、专业的个人素质.
Ø Performs any additional duties as requested by the DoSM。
配合市场销售部总监的要求完成其他工作。