岗位名称:
日餐厅主管、日餐厅领班
岗位职责:
1.协助经理制定服务标准和工作程序,并确保这些服务程序和标准的实施。
2.根据预定情况,负责员工的工作安排和调配,作好交接班工作,编排员工班次和休息日,负责对员工的考勤工作。
3.在营业期间,协助经理对整个餐厅的督导、巡查以及对客沟通工作。
4.妥善处理对客服务中发生的各类问题和客人的投诉,主动征求客人意见,及时向经理反馈相关信息。
5.督导服务员正确使用各项设施设备和用品,做好清洁卫生保养工作,及时报送设备维修单,控制餐具损耗,并及时补充所缺物品。
6.督导员工遵守各项规章制度及安全条例,确保就餐环境清洁、美观舒适。
7.完成经理交办的其他工作。
职位描述:
1.专科或同等学历毕业;
2.必须具备2年以上相关工作经验;
3.具有良好的外表、和开朗的性格;
4.简单日语交流水平;
5.具有较强的管理能力、及良好的人际关系。
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