岗位职责
1、协助上级领导根据酒店的目标,制定和实施部门目标。
2、进行部门日常营运管理,培训并激励员工,对他们的工作进行评估。
3、定期制定清洁计划,确保所辖区域符合集团和酒店卫生标准,不断提高清洁分数排名,确保客房清洁和对客服务始终不低于公司标准。
4、负责对所有客房和公共区域常规检查,确保家具、客房、设备、床上用品、公共洗手间、大堂等保持洁净,运行良好,提升宾客满意度。
5、熟悉客房所有设备和清洁产品,对其质量进行评估。
6、负责处理宾客提出的问题和投诉,达到高水平的宾客满意度。
任职要求
1、具有丰富的关于楼层,公共区域方面的专业知识,至少5年以上楼层清扫和PA管理工作经验。
2、具有较强的沟通能力和管理能力。
3、具有较强的执行力。
—“江南佳丽地,金陵帝王州” 南京金鹰国际酒店坐落于历史古都南京,地处新街口商圈核心,是南京金鹰国际商业综合体的重要组成部分,由南京金鹰国际集团全资兴建。酒店位于地铁1、2号线的交汇点,地铁可直达南京著名景点夫子庙、玄武湖、总统府、中山陵,至南京火车站仅需25分钟,至高铁南站仅需30分钟,距南京禄口国际机场42公里。 酒店室内设计由YANG设计集团倾力打造。大堂采用具有年代和历史感官的金属板组合,拼接构成艺术墙,一场空间的诗意叙事,多重的历史符号经过有序地梳理和重构被一一展现。酒店拥有300套客房,每间客房设计均撷取民国底蕴之菁华,全实木地板、特色灯饰以及镶嵌在墙上的精美盘扣,民国风格与现代生活完美交融,于细微处向您展现了一个时代的变迁。追求至纯至臻的中西餐厅在城市中心带您领略超越时空的美食体验;健身中心配备世界知名品牌设施、室内天际恒温无边泳池、专业瑜珈教室,动静随心,把都市的喧嚣留在窗外,尽享大汗淋漓后的畅快。 在南京金鹰国际酒店,我们相信今天的全情投入造就通向美好未来的坦途。如果你是这样一位尽责的员工,你会在这里得到充分的肯定和回报。除了具有竞争力的薪酬福利,南京金鹰国际酒店拥有完善的晋升考评体系,让每一位员工了解未来的职业规划。酒店注重挖掘个人潜能,提供多项技能培训,工作之余,还有丰富有趣的娱乐活动和团队建设,在南京金鹰国际酒店这个大家庭里,我们鼓励员工提出建议、分享彼此的收获。 专业+专注+热情,我们就是这样将世界各地最具才华的员工聚集到一起,共同致力于打造出“宾客挚爱的杰出酒店”。如果你正是这样的人才,需要这样的机会,请加入我们,共同成长。 Golden Eagle International Hotel Nanjing is seated in the center of Xinjiekou Business District, as the most essential ingredient of Nanjing Golden Eagle International Commercial Complex, which is entirely owned by Nanjing Golden Eagle International Group. Since the opening of Golden Eagle International Hotel Nanjing in November 2016, we have become the accommodation choice for the discerned and savvy traveler and celebrities alike, boasting a myriad of choices with meeting & event holding venues. International companies engage Golden Eagle International Hotel Nanjing due to the outstanding management, complete facilities and unique location. 300 elegant and well-equipped rooms and suites, the hotel offers exclusive hospitality experience with the most meticulous service. experiencing both the memory of Republic of China and modern time, every detail was meticulous designed to show the change of era. In Golden Eagle International Hotel Nanjing, we recognize you're more than your job. You're a unique individual whose talent and ambition has endless possibilities. And a job In Golden Eagle International Hotel Nanjing is the beginning of your next adventure, the start of discovering what you're capable of. You will experience True Hospitality first-hand. Feeling welcomed and cared for. Whether it's access to online learning, or on-the-job experiences such as job rotations or supporting you in learning from others, we tailor your training, so you're set you up for success. We look out for one another just as much as we do to our guests. We have inspiring leaders who make you feel valued and invested in to ensure you succeed. In Golden Eagle International Hotel Nanjing, our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally minded; people who know what it takes to exceed guest expectations. 员工福利Benefits for Team Member 1.免费员工餐Duty Meals所有团队成员可在员工餐厅免费用餐。Duty meals per working day will be provided to all team members. 2.免费员工宿舍Team Member Dormitory酒店为团队成员提供舒适的团队成员宿舍,每个房间配备空调、床上用品及WIFI。Team Member dormitory will be provided to team members with air condition, bed linens and WIFI. 3.全面的社会保险Social Benefits养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。Full social insurance, housing fund will be offered to all team members. 4.员工入住优惠价Team Member Travel Program金鹰酒店及度假村管理集团旗下酒店员工可在姐妹酒店享有非常优惠的员工入住优惠价。It is our policy that team members can benefit from team member rate when rooms of sister hotels are available. 5.假期福利Leave Benefits法定节假日、年假、产假及陪产假、婚假、丧假等。We provide our team members with several types of leave including public holiday, annual leave, maternity leave, marriage leave, compassionate leave etc. 6.团队成员培训Team Member Training System我们提供在职培训、课堂培训、姐妹酒店交叉培训机会以及集团酒店内部调动机会。In Golden Eagle Hotel & Resort Management Group, we provide online courses class training, cross training in sister hotels and internal transfer opportunities for all full-time team members. 关于金鹰酒店及度假村管理集团 金鹰酒店及度假村管理集团创建于2006年,是金鹰国际集团旗下从事酒店运营、管理及关联服务的业务板块。我们拥有专属的忠诚客户计划「金鹰之选」以及定位奢华的「G 酒店及度假村」、定位豪华的「金鹰国际酒店及度假村」、定位高级的「尚美酒店及度假村」和定位生活方式类的「国仕达」等多个酒店及度假村品牌。金鹰酒店及度假村集团管理的10家运营中的酒店分布于南京、昆明等6座门户型城市,未来还将在长春、常州等多个区域中心城市的核心地段筹备开业包括「G酒店及度假村」在内的多家奢华和高级酒店。秉承多品牌、专业化的轻资产发展战略,我们立志成为中国最具潜力的酒店投资回报管理专家。 About Golden Eagle Hotel & Resort Management GroupFounded in 2006, Golden Eagle Hotel & Resort Management Group is a hospitality operator of Golden Eagle International Group which engaged in hotel operation, management and relevance services. The group owns exclusive Loyalty Program "Golden Eagle Choice" and the luxury brand – G · Hotel & Resorts,the upper upscale brand - Golden Eagle International Hotels & Resorts,the upscale brand - Golden Eagle Summit Hotels & Resorts and lifestyle hotel brand - Goldstar. The 10 operating hotels managed by Golden Eagle Hotels & Resorts Group are located in 6 gateway cities such as Nanjing and Kunming. In the future, it will also pre-opening a number of luxury and high-end hotels including G Brand in the core areas of Changchun, Changzhou and other regional central cities. Adhering to the development strategy of multiple brands and specialization light assets management, we are aim to be the most potential management expert of hospitality investment return in China.