值班经理 Duty Manager
4千-5千
停止招聘
发布于 2019-10-15
值班经理 Duty Manager
4千-5千
上海-长宁区 | 2年以上 | 大专 | 招1人
停止招聘
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Job Summary – (Role Summary)

工作概述﹣(职位概述)

Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.

当总经理或其代表夜间不在时,负责协调和监督酒店的一切运营活动。主要负责客人的安全,并确保在晚上11点到第二天早上7点这一时间段内准确、及时的完成夜审工作。

Scope and General Purpose of Job / 工作范围及目的

Responsible for assisting the Front Office Manager in directing and supervising all the activities in all Front Office sections.

负责协助前厅部经理管理前厅部的日常工作。

Responsible for directing and supervising the activities of the staff in night shift and acts as the liaison between management and guests.

负责监督和指导夜班员工的工作并负责协调酒店与客人的良好关系。 

Main Duties /主要职责

1. Acts as Officer-in-charge of the entire hotel at night and co-ordinates closely with the Manager On Duty.

在夜间管理整个酒店并与值班经理密切合作。

2. Conducts ocular inspections of all hotel facilities including the public areas, outlets, floors, parking area and immediate vicinity, locker rooms, curfew rooms, engineering areas, executive offices and back of the house.

视察所有区域的酒店设备,包括公共区域,通道,楼层,停车场和相关区域,上锁的房间,熄灯的房间,工程区域,总监办公室和酒店后台。

3. Works closely with the night security officers on duty and co-ordinates closely on anything which necessitates their presence.

与夜间安全负责人密切合作并检查一切安全设施。

4. Performs all duties and responsibilities of the Lobby Ambassader.

负责宾客服务经理的职权。

5. Performs duties common to all Departmental Heads and other duties as may be assigned.

履行所有部门主管的义务及其他指派的任务。

6. To ensure training of all members of the reception team in all reservations procedures and rooms managem To obtain credit approval from the General Manager.

确保所有的信贷有总经理的授权。   

7. To obtain General Manager approval for complimentary room requests.

确保免费房有总经理的授权。

8. To be fully aware of all the Howard Johnson Plaza Marketing Programs.

熟知酒店的市场的策略。 

JOB SPECIFICATION

职位条件 

1. College graduate or its education equivalent

大学专科或相等学历毕业

2. At least 3 years’ experience in a hotel of international standard with at least 2 years in supervisory/managerial capacity

至少3年在国际标准酒店的工作经验,至少2年管理经验

3. Personable and assertive

气质良好,自信

4. Facility in written and verbal communication

良好的口头表达和书面表达能力

5. Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service.

精通当地城市历史,名胜古迹,购物区,剧院,等等,以便提供给客人更好的服务。

6. Must be thoroughly familiar with hotel procedures and policy involving guest service.

必须全面掌握酒店操作程序和有关宾客服务的政策。

其他要求
语言能力:英语-熟练 中国普通话-精通
计算机能力:熟练
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公司地址
上海市长宁区临虹路7号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 私营.民营企业
    企业性质
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上海市长宁区临虹路7号
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