工作概述﹣(职位概述):
协助管理一家或更多全服务餐饮营业场所日常经营工作及协调特别的活动,确保符合服务的规范和运营的程序;
遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。
主要职责﹣(职务的主要工作)
有效协助管理餐厅的日常工作,确保日下工作正常进行:
监督部门工作标准和程序手册中列出的各项规范的贯彻执行;
遵守开始营业和结束营业的程序;
遵守规定的结账程序;
有效的进行交接班说明会,确保所有员工了解重要客人,特殊活动,每日特价,重点是推销某些产品等;
亲自迎送80%以上的客人;
激励在岗员工为客人提供卓越的服务。
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况
在餐厅制定和执行餐饮产品促销活动日历
特别活动的概念管理工作
善于预测市场的变化情况,并在必要时审评运营工作
对竞争对手进行分析
常客的开发及维护,并进行消费分析
负责制定常客维护的具体项目,并与上级讨论
负责组建西餐内部销售人员,并培训
创造良好的公众宣传机会
管理顾客数据库并有效的加以使用
推销酒店的设施
积极的实行节约成本的方法
尽可能再利用能源
在竞标过程中与销售经理密切合作争取新的客户;特别是餐饮部门的客户
管理工资和饮料成本
进行预测工作
有效的控制存货
通过销售点销售系统分析餐饮统计数据
和上级领导一起进行人力规划和管理需求
和上级领导一起编制和管理部门预算
THEANANDI HOTEL AND SPA.SHANGHAIThere is such kind of hotels in the world: locating far away from scenic spots, setting in exquisite and nourishing natural surroundings, hiding among the hills and riversides, while having numerous loyalty travelers. The 110 hotels, particularly famous for their body-mind-spirit features share a name: Healing Hotels. As the leading wellness hotel brand: Healing hotels now come to Shanghai, and is creating the China's first urban healing hotel: The Anandi Hotel and SPA.Anandi literally means endless joy. It's co-created by Healing Hotels team and Germany luxury hospitality experts. The building was awarded the “2015 IEED (International Ecological Environment Design Association) Best Design of Ecological Architecture”; Interior design was conducted by the world's top design company----HBA Singapore team. The Anandi have been also acknowledged as the fifth members of LHW (Leading Hotels of the Word) in China.The Anandi, an urban retreat, is uniquely located in Great Hongqiao Region and adjacent to Suzhou River. It's only 15 minutes away from National Exhibition&Convention center and Hongqiao Airport, and close to commercial centers such Hongqiao SOHO and Linkong 5th Ave. It's 70,000 Sq.min total with 333 rooms and 3000 conference area. Healing Hotels Tailor made a Healing Center brining the most essential programs from 110 hotels worldwide, to let urban citizens become whole again in body, mind and soul, freeing them to enjoy the sacredness and abundance of life.The Anandi follows brand statements of “Natural Magnetic Field, Humanistic care, Body&Mind Rejuvenation, and Fully Indulgence”. It connects energy from the earth, using organic wood, energy stones, Himalayan Salt Light, and crystals to create a natural magnetic field; the crystal energy floor and Bed of Earth in each guestroom presented the design concept “Discovery Origins of Energy”. Fresh air, pure water, safe food and hearted smile promised the highest standard of service that redefines the joy of urban citizens.世界上有这样一种酒店:他们避开热闹的著名景点,客人需要跋山涉水才能遇见,他们在全球拥有众多名人粉丝,他们拥有身心灵唤活的氛围,将养生酒店的理念引领至全新境界,在在纷繁复杂的现代城市生活中,打造真正的城市养生酒店。这些酒店遍布全球110个地区,拥有一个共同的名称: Healing Hotels。The Anandi Hotel and SPA---上海阿纳迪酒店,是Healing Hotels在全球的第一家城市养生酒店。上海阿纳迪酒店由Healing Hotels的养生疗愈团队联合德国奢华酒店品牌原创团队共同打造,取城市桃源之境,地理位置独特,位于上海虹桥枢纽区域,毗邻苏州河而建,占地面积7万余方,客房333间。凭借奢华气质被列入LHW美国立鼎世酒店集团(对成员拥有严苛品质要求的立鼎世酒店集团是全球高端奢华酒店的代表)在中国的第五家成员酒店。Healing Hotels为上海阿纳迪酒店量身打造的“禾零悦集”城市唤活中心,挑选来自全球110家养生酒店的精华项目,让生活在城市中的人们,从忙碌和压力中回归自我,建立身心灵平衡的生活状态,充分享受生命的丰足和神圣。内看上海阿纳迪酒店——让你们的内在美发生碰撞 “Anandi”一词代表“无限喜悦的心境”。上海阿纳迪酒店除了硬件出众外,更注重历史文化和人文关怀的深度融合,期待通过酒店激活身心能量场的打造,真正实现“至纯至真”的工作氛围,让员工发自内心的呈现真诚和服务。 阿纳迪酒店坚持追求不断提高的生活品质,从酒店设施、个性化服务、优秀的酒店员工都是其高端品质的象征。上海阿纳迪酒店地址:上海市长宁区临虹路7号面试交通路线:1、2号线淞虹路站5号口出站直行80米至福泉路天山西路站,乘公交74路/74路区间(4站),至福泉北路临新路站下车,往临虹路方向步行约150米,十字路口左转至临虹路后步行400米即达;2、2号线淞虹路站5号口出站,往福泉路—福泉北路方向骑行至临虹路右转,沿临虹路骑行约400米即达(骑行约10分钟)。