1.遵循品牌承诺并始终提供优异的对客服;
2.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决;
3.确保服务符合品牌标准的基本要求,适时提供更多可供选择的品牌服务;
4.以协助和灵活的态度与其他员工密切合作,关注酒店的整体成功和客人的满意度;
5.客户有需求时,确保我们的员工(服务)总是随时能找得到的,员工总是热情地提供优质服务;
6.愿意接受轮班工作;
7.相关英语技能。
Job Description:
1. Delivers the brand promise and provide exceptional guest service at all times;
2. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily;
3. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate;
4. Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests;
5. Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service;
6. Accepts to take shift work;
7. Basic oral English skills.
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三亚梧桐墅酒店、凤凰岛皇家公馆、南海风情酒店是三亚梧桐吾同酒店管理有限公司旗下项目之一,坐落于美丽的三亚南边海港,依山面海,迷人的三亚港湾特色风景尽收眼底。背靠著名的旅游风景区“鹿回头”,地标式建筑“凤凰岛”更是近在咫尺,近邻大、小东海,集山河海景于一体;酒店拥有别墅园景房、别墅阳台景观房、别墅蜜月套房、别墅高级海景套房、别墅私家露台套房、别墅私家露台海景套房等精品客房124间,精心的设计将浓郁的东南亚风情与本土文化完美融合,并配有中西餐厅、咖啡馆、茶吧、棋牌室及迷你泳池等项目。“凤随天风下,暮栖梧桐枝”,三亚梧桐墅酒店一直致力于打造成三亚旅游新目的地,集休闲度假、文化创作、摄影、音乐于一体的文化服务综合体。酒店开业于2014年12 月,拥有 至尊海景房,高级海景房等多种房型,客房总数 124间(套);客房装修时尚、舒适干净、环境温馨、设施齐全,配有无线网络、空调、电视、独立卫浴等,是您商务出差、居旅游度假的理想停之选。